CSR/MA Team Leader | Surgery | Faculty Clinic| Full Time Days

UF Health • Jacksonville, FL

1d • Onsite

About The Position

Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the front and/or back office staff located in the ambulatory setting. Acts as a liaison with staff, departments/practices and patients.

Requirements

• 2 years Medical assistant and customer service experience in physician office required
• 1 year Medical assistant experience in the same or similar specialty required
• High School Diploma or GED equivalent required
• Certificate Medical Assistant required
• Certified Medical Assistant (CMA) required and at time of hire
• Basic Life Support (BLS) required at time of hire

Nice To Haves

• Registered Medical Assistant - Nationally Certified preferred at time of hire

Responsibilities

• Performs general office duties.
• Assists with personnel and payroll functions for assigned personnel, including participating in the hiring process, training process, and continuous coaching and feedback for staff in relation to their performance.
• Ensures appropriate budgetary standards are implemented and maintained for labor and supply monitoring for front, back, and clinical offices.
• Ensures compliance of regulatory and organizational policies and procedures, and recommends changes in the department policies and procedures as identified.
• Participates in regulatory and proficiency checks for quality management and accreditation requirements.
• Implements and monitors managed care referral process to ensure accurate and consistent appointment process, results maintenance and authorizations for specialty appointments.
• Institutes and maintains a high level of customer service in the front, back, and clinical office areas in regards to patient, physician and inter-departmental contact made in person or by telephone.
• Performs all CSR and MA job functions.
• Participates in performance improvement projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED