CSR/ Junior Producer

The Jonus Group•Wellington, OH

9h•Hybrid

About The Position

Seeking a dedicated and adaptable Customer Service Representative (CSR) / Junior Producer Hybrid to join a growing team. This role offers a unique opportunity to work in a collaborative, family-oriented environment where you can wear many hats and contribute to the success of a thriving insurance agency. If you are passionate about providing exceptional service, managing diverse accounts, and contributing to a supportive team culture, we encourage you to apply.

Requirements

Property & Casualty (P&C) license required.
Familiarity with the EPIC agency management system is preferred but not required.
Experience with Hawksoft or similar systems is acceptable.
Strong communication skills, including the ability to engage in meaningful conversations with clients and team members.
Adaptability and a willingness to take on varied responsibilities.
Self-starter with a growth mindset and a proactive approach to problem-solving.
Strong organizational skills to manage workflow volume effectively.

Nice To Haves

New Haven: Open to candidates with less than 5 years of experience; early-career professionals are encouraged to apply.
Wellington: Preference for more experienced candidates who can work effectively in a demanding environment.

Responsibilities

Serve as a generalist CSR, managing a variety of tasks including reviewing and writing new business.
Handle a round-robin workflow and address day-to-day needs as they arise.
Manage a book of business with a premium size of $3.2 million (New Haven Location).
Perform CSR duties with additional producer responsibilities (Wellington Location).
Manage a book of business with a premium size of $2.7 million (Wellington Location).
Work closely with a senior producer and adapt to a structured yet dynamic environment (Wellington Location).
Handle personal lines, commercial lines, and farm accounts (Wellington Location).
Communicate effectively with clients, carriers, and team members.
Utilize the EPIC agency management system to manage accounts and workflows.