CSR II

Ace Careers Website • Santa Barbara, CA

1d • Onsite

About The Position

Ace Parking is the nation’s leading parking management expert, with over 75 years in business. The company's success is attributed to its people and a strong culture built on shared vision, style, and values such as caring, loyalty, humility, and a deep commitment to community. These values guide interactions with clients, partners, guests, and team members, emphasizing respect and courtesy. The CSR II role involves greeting guests warmly, providing clear information on parking, reporting security and maintenance issues, and assisting team members. Key aspects include offering exceptional customer service, helping with parking and locating spaces, maintaining clean parking areas, and assisting with pay stations and vehicle location. The role also includes resolving customer requests and complaints, performing routine maintenance, and patrolling parking areas to prevent damage or theft, as well as some office duties like answering phones and emails.

Requirements

• A valid OK Driver's License
• Must be able to stand and walk up to 8 hours per shift.
• Must be able to speak clearly, distinctly, and effectively using tact and diplomacy.
• Experience dealing with irate customers and resolving customer issues and/or complaints.
• An outgoing and enthusiastic personality.
• Willingness to do whatever it takes to earn a “Thank You.”

Responsibilities

• Greet guests warmly and professionally, establishing a positive first impression.
• Provide clear directions and information on parking rates and payment options.
• Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management.
• Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department.
• Greet customers with a friendly and helpful attitude, assisting them with parking and locating available spaces.
• Keep parking lots and surrounding areas clean and free of debris, including trash cans.
• Offer exceptional service by going the extra mile to assist customers with their needs.
• Offer assistance with parking and directions as needed.
• Maximize profitability by providing exceptional customer service.
• Perform routine maintenance tasks, such as cleaning and clearing debris from parking areas and walkways.
• Report any equipment malfunctions or maintenance needs for timely repairs.
• Assist with office duties, including answering phones and emails.
• Assisting customers’ with using pay stations or automated ticketing equipment, including obtaining receipts, and credit card payment.
• Assisting customers with locating vehicles.
• Directing customers to parking areas or parking spaces, using hand signals or flashlights as necessary.
• Resolving customer requests, questions, and complaints.
• Patrolling parking areas on a golfcart in order to prevent vehicle damage and vehicle or property thefts.
• Actively look for ways to assist customers.

Benefits

• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday for full-time and part-time employees
• Discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees