CSR - HVAC-Plumbing-Electrical

Snappy Electric, Plumbing, Heating & Air•Marietta, GA

5d•Onsite

About The Position

Responsible for answering inbound calls, maintaining service schedules, and dispatching HVAC Service Technicians, Plumbers, and Electricians. This role also involves outbound calling for maintenance plan renewals and other initiatives, clear communication with other departments, and performing administrative reporting and data entry as required. The position offers an aggressive pay plan based on experience and qualifications.

Requirements

Excellent communication skills
Excellent listener with ability to offer sound judgment
Excellent typing and data entry skills
Organized, capable of managing multiple requests in a fast-paced environment
Excellent Verbal Communication Skills
Positive Attitude – "Can Do" mentality
Problem-solving skills
Reliable Transportation & Dependable Work Ethic
High School diploma
1 year of CSR experience (Preferred)

Nice To Haves

Background as a CSR or DSR in the HVAC, Plumbing and Electrical business
Proficient in software applications
ServiceTitan knowledge

Responsibilities

Answer customer emergency and non-emergency calls
Provide a world-class service experience to customers
Schedule calls based on technician availability and call priority
Manage dispatch board for two days out to best schedule technician productivity
Dispatch one call at a time to each technician
Communicate with technicians regarding status of traffic and parts status
Communicate with customers regarding call status
Update customer data files as appropriate
Outbound calls to customers to confirm calls
Outbound calls to offer specials, renew service contracts, schedule prepaid maintenance, and follow-up with customers
Conduct 'Happy Calls'
Perform other office functions as requested