CSR/Dispatch
Royal Oak Heating, Cooling & Electrical•Troy, MI
•Onsite
About The Position
Royal Oak Heating, Cooling, Electrical, and Plumbing is a trusted provider of [heating, cooling, electrical, plumbing, etc.]. We pride ourselves on delivering top-notch service and creating a great experience for our customers from the first call to job completion. We’re looking for a highly organized and customer-focused CSR / Dispatcher to be the central hub of our daily operations. This role is responsible for handling incoming calls, scheduling service appointments, and coordinating technicians to ensure efficient and timely service.
Requirements
- Previous customer service or dispatch experience preferred (HVAC/plumbing industry a plus)
- Strong communication and multitasking skills
- Ability to stay organized in a fast-paced environment
- Comfortable using scheduling/CRM software
- Positive attitude and problem-solving mindset
Responsibilities
- Answer inbound calls and assist customers with scheduling, questions, and service requests
- Dispatch technicians based on availability, location, and job priority
- Maintain and update schedules in real-time
- Communicate clearly with technicians and customers throughout the day
- Handle customer concerns with professionalism and empathy
- Enter and manage job details accurately in the system
- Follow up on appointments and ensure customer satisfaction
Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
