CSR- Care Coordinator
About The Position
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. The Client Service Carel Coordinator position directs, plans and coordinates a variety of patient and client service functions that are related to the client management and healthcare teams for the Surgery Department. They build customer's trust and confidence in our abilities. These functions include, but are not limited to: Act as a liaison between client and doctor. Update charges and financial estimates for continued care. Create and present financial estimates to clients, including helping clients understand the costs for the pet's care. Process payments and handle cash. Educate clients on financing options and answering client questions. The Client Service Care Coordinator will have an in depth working knowledge of veterinary medicine, hospital financial procedures and protocols, financing options, and client communication. This position is responsible for ensuring a smooth transition for the client and patient from the time they enter the exam room to the point of discharging the patient.
Requirements
- in depth working knowledge of veterinary medicine
- hospital financial procedures and protocols
- financing options
- client communication
Responsibilities
- Act as a liaison between client and doctor.
- Update charges and financial estimates for continued care.
- Create and present financial estimates to clients, including helping clients understand the costs for the pet's care.
- Process payments and handle cash.
- Educate clients on financing options and answering client questions.
- Ensuring a smooth transition for the client and patient from the time they enter the exam room to the point of discharging the patient.
Benefits
- Health, Vision, and Dental Insurance
- 401K w/ company match
- HSA/FSA options
- Paid Holidays
- Vacation & Sick time off
- Medical/Dental/Vision insurance
- 401(k) retirement plan
- pet care discounts
- paid vacation, holidays and sick days
- health and well-being programs that provide resources and training
- generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
