CSR- Care Coordinator

VCA Animal Hospitals•Carlsbad, CA

2d•$23 - $25

About The Position

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. The Client Service Care Coordinator position directs, plans and coordinates a variety of patient and client service functions that are related to the client management and healthcare teams for the Emergency/Critical Care Department. They build customer's trust and confidence in our abilities. These functions include, but are not limited to: Act as a liaison between client and doctor. Update charges and financial estimates for continued care. Create and present financial estimates to clients, including helping clients understand the costs for the pet's care. Process payments and handle cash. Educate clients on financing options and answering client questions. The Client Service Care Coordinator will have an in depth working knowledge of veterinary medicine, hospital financial procedures and protocols, financing options, and client communication. This position is responsible for ensuring a smooth transition for the client and patient from the time they enter the exam room to the point of discharging the patient. VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $23 to $25 per hour

Requirements

In depth working knowledge of veterinary medicine, hospital financial procedures and protocols, financing options, and client communication.

Responsibilities

Act as a liaison between client and doctor.
Update charges and financial estimates for continued care.
Create and present financial estimates to clients, including helping clients understand the costs for the pet's care.
Process payments and handle cash.
Educate clients on financing options and answering client questions.
Ensuring a smooth transition for the client and patient from the time they enter the exam room to the point of discharging the patient.