Specialty Referral Coordinator - CSR
About The Position
Specialty Coordinator Puget Sound Veterinary Specialists & Emergency (PSVSE) Schedule: Tuesday–Friday | Four 10-hour shifts Quality medicine starts with supported teams. At PSVSE, we believe exceptional patient care begins with a team that feels valued, heard, and empowered. We are a 24/7 emergency and specialty hospital dedicated to providing advanced veterinary medicine with clarity, compassion, and collaboration—both for the pets we serve and the people who love them. Specialty care can feel overwhelming for pet parents, and seamless coordination matters. That’s where you come in. We are seeking a Specialty Coordinator to support our specialty services, guide clients through complex care journeys, and partner closely with our specialty teams to ensure an exceptional experience from referral to follow-up. Position Summary The Specialty Coordinator serves as a central point of communication and coordination for PSVSE’s specialty services. This role supports specialty doctors and clinical teams by managing scheduling, client communication, referrals, and workflow coordination—ensuring pets receive timely, high-quality care and clients feel informed and supported every step of the way.
Requirements
- High School Diploma or GED required
- 1+ year of experience in customer service, client coordination, or administrative support required
- Strong client communication skills with a calm, empathetic approach
- Working knowledge of medical terminology (veterinary preferred)
- Proficiency with computer systems and practice management software
- Excellent organization, time management, and attention to detail
- Ability to multitask and prioritize in a fast-paced specialty environment
- Professional discretion, diplomacy, and problem-solving skills
- Collaborative mindset with a strong commitment to team success
Nice To Haves
- Experience in a veterinary, medical, or specialty healthcare setting strongly preferred
Responsibilities
- Support and coordinate PSVSE’s specialty services, acting as a key liaison between clients, specialty teams, and referring veterinarians
- Foster a culture rooted in our values: Compassion, Inclusion, Accountability, Innovation, & Gold Standard Patient Care.
- Manage specialty appointments, consultations, follow-ups, and rechecks to optimize doctor and team workflows
- Communicate clearly and compassionately with clients regarding specialty diagnostics, procedures, estimates, and next steps
- Assist with intake of specialty patients, including history gathering, referral documentation, and record organization
- Maintain strong working relationships with specialty clinicians, technicians, and CSRs to ensure smooth patient flow
- Coordinate referrals and medical records with referring veterinary hospitals
- Answer incoming calls and inquiries related to specialty services and help triage appropriately
- Assist with discharge coordination, instructions, and client education as directed by specialty teams
- Handle billing support, invoicing, and payment processing related to specialty visits
- Respond to client concerns professionally and work collaboratively toward resolution
- Uphold PSVSE policies, quality standards, and patient care protocols
- Assist with additional projects and administrative tasks as needed to support specialty growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
