CSR - Bilingual I

Paymentus • Charlotte, NC

12h • Onsite

About The Position

This role involves processing payments for our client's mutual customers through both inbound and outbound calls. The Customer Service Representative will assist customers by explaining procedures, answering questions, and providing relevant information in a professional business manner. The position requires adherence to call center scripts and processes, and collaboration with Customer Service, Operations, Marketing, and Sales teams to enhance client satisfaction. Availability to work on Statutory Holidays and as needed by the business is also a requirement.

Requirements

• Minimum two years of customer service experience.
• A secondary school diploma or minimum of high school diploma.
• Inbound call center customer service experience.
• Proficient in English and Spanish.

Responsibilities

• Process payments for our client's mutual customers (Inbound and Outbound).
• Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
• Follow call center scripts and processes when handling different topics.
• Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
• Be available to work on Statutory Holidays and/or as needed by the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED