CSR Agent Insurance - Personal Lines - WesBanco Inc

WesBanco Bank, Inc.•Jackson, OH

About The Position

Responsibilities include providing customer service to customers and vendors. Processing of new sales and renewal support tasks. Meet sales goals and service standards. This role requires a professional demeanor in appearance, interpersonal relations, work ethic, and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas, and concepts to management, bank employees, and bank customers in a collaborative and solutions-oriented manner. Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules, and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to organize and set priorities to ensure completion of workload.
Must be willing to work as part of a team.
Possess pleasant, outgoing personality – must be personable.
Ability to independently analyze and resolve customer issues.
Ability to perform specialized or confidential administrative duties.
Proven skills in maintaining a number of projects.
Must be proficient in Microsoft Office products including Word, Excel and Outlook.
Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately.
Ability to understand written and oral communication.
Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain, and underwrite assigned client and prospect lists.

Nice To Haves

Minimum of two years Personal Lines experience preferred.
Sales experience preferred.
Ohio Property and Casualty license preferred or the ability to obtain within 90 days of employment.

Responsibilities

Pre-qualifies and analyzes prospects’ coverage needs. Recommends coverages and prepares rating quotes and proposals to sell new accounts.
Solicits increases in coverage or rounding out accounts through sales to clients at every service contract.
Educates clients as to coverage limitation and documents on the system.
Completes applications for insurance and has insured sign them. Submits to eligible and appropriate carries, and follows up to ensure timely receipt of policies or quotations.
Seeks referrals from current client base to solicit for new business prospects.
Refers clients to Life, Benefits, and Commercial Lines department for solicitation of new business.
Reviews each service contracts current client coverages and recommends changes in coverage and in markets, as needed to ensure high quality coverage.
Processes renewals and remarkets, as needed.
Assists clients with making coverage changes and completes all service requests for clients.
Informs clients of policy changes, exclusions of coverage and insurance coverage needs. Explains coverages and exclusions to clients. Uses every service contract as opportunity to review and market appropriate coverage.
Handles direct-billed “walk-in” payments. Verifies coverage status processes, as appropriate. Provides receipt.
Generates documents and produces correspondence to satisfy client service requests or to provide automated information, as needed by client.
Prepares summaries of insurance, schedules and proposals, using computerized system.
Assists clients in submitting first reports of claims. Obtains adjustors or visits from agency staff, facilitates prompt response from company staff and follow up on claims status to keep insureds informed and to work toward settlement of claims.
Maintains orderly electronic files and information, following agency standards.
Verifies accuracy and coverage adequacy of policies. Requests changes to correct errors and follows up.
Surveys insureds’ loss exposures and recommends coverage at every service opportunity.
Processes incoming mail requests and responds promptly and appropriately.
Verifies accuracy of al direct bill cancellation notices, and take appropriate action.
Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities.
Keeps informed regarding industry information, new product information, coverages, and technology to continuously improve knowledge and stay current.
Interacts with others effectively by utilizing good communications skills, cooperates positively and provides information and guidance, as needed, to contribute to the business efforts of the agency.
Maintains and updates technical manuals, and understands its use to perform technical tasks and expedite customer service requests.
Perform other miscellaneous duties as assigned by agency management.