CSOC Specialist

BOK Financial • Tulsa, OK

13d • Onsite

About The Position

BOK Financial is committed to fostering long-term client relationships by attracting top talent. The company emphasizes innovation, growth, and teamwork, providing a dynamic environment for employees to excel. At BOK Financial, we believe in the power of being one team. Success is achieved through a dedication to high standards, a passion for excellence, and a collaborative spirit that unites us in our mission.
The CSOC Specialist under general supervision performs a variety of support duties related to the day-to-day operation of the Corporate Security Operations Center (CSOC), including monitoring and research using video, open-source media, sensor technologies, and varied software applications and databases, relaying information using multiple communication devices, and tracking and assessing BOKF activities; and performs other related duties as assigned.

Requirements

• Graduation from an accredited college or university with a bachelor’s degree or completion of 60 hours from an accredited college or university; and either, 2 years’ experience relevant to the essential tasks listed in this job description; or 2 years’ experience in emergency services, military, security, information technology, cybersecurity, CCTV operations, data analysis, investigations, dispatch and logistics, drone operations, or public safety; or equivalent combination of education and experience.
• Cardinal directions and map navigation
• Microsoft Windows and Office Suite software
• Understand and adhere to all applicable federal, state, and local laws, codes, regulations, policies, and procedures
• Demonstrate speed, fluidity, and accuracy while concurrently operating multiple technologies
• Maintain confidentiality and security of highly sensitive information
• Exercise good judgement, think critically, apply logic, and respond quickly and accurately
• Effectively communicate orally and in writing
• Speak clearly and modulate voice in stressful situations
• Prepare concise and accurate written statements
• Provide high-level customer support
• Establish and maintain effective working relationships with internal and external customers, co-workers, and vendors
• Understand technical materials, oral and written instructions, and demonstrate understanding through performance
• Analytical reasoning and high-level problem solving
• Communicating effectively across multiple media (verbal and written)
• Creating narrative reports

Responsibilities

• Operate and navigate various surveillance and access control systems to support Security Command Center operations and identify priority calls.
• Monitor live video feeds and data sources to detect safety issues and assist during incidents or special events.
• Demonstrate strong attention to detail when locating addresses, video footage, and related data to resolve security concerns.
• Report suspicious activity and incidents to security personnel, documenting key details like time, date, and camera location.
• Gather and organize intelligence from multiple sources to support Corporate Security and investigative efforts.
• Prepare accurate and concise reports, including statistical summaries, in compliance with company and legal standards.
• Follow protocols, respond to evidence requests, attend training, and work flexible shifts including nights and weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree