Kpi/Csi & Car Rental Agent

Naples Nissan•Naples, FL

11d•Onsite

About The Position

A CSI (Customer Service Interaction) Agent at Infinity Car Rental is responsible for delivering exceptional customer service, managing customer interactions throughout the rental process, and contributing to the overall satisfaction and loyalty of clients. The CSI Agent acts as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless car rental experience.

Requirements

High school diploma or equivalent; associate or bachelor's degree preferred.
Previous experience in customer service, hospitality, or car rental industry is an advantage.
Excellent communication and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Proficiency with computer systems and rental management software.
Problem-solving mindset and attention to detail.
Customer-centric attitude
Professional demeanor
Active listening
Conflict resolution
Team collaboration
Adaptability and flexibility

Responsibilities

Greet customers warmly, assist with rental inquiries, and explain rental policies and procedures clearly.
Guide customers through vehicle selection, documentation, payment processing, and vehicle handover.
Address customer complaints or concerns efficiently, escalating complex issues to management when necessary.
Solicit and record customer feedback to improve service quality and identify areas for operational improvement.
Maintain accurate records of customer interactions, rental agreements, and resolution of issues.
Conduct post-rental follow-ups to ensure customer satisfaction and support repeat business.
Work with other departments (maintenance, billing, management) to deliver a cohesive service experience.