CSEY Program Coordinator-NTX

Unbound Now•Fort Worth, TX

15h•Onsite

About The Position

The primary function of the CSEY Program Coordinator is to provide front-line support to advocates while maintaining a caseload for individualized crisis response and ongoing case management, providing support for survivors of sex trafficking, using sound professional judgment and best practices to ensure high-quality services, and maintaining compliance with established program, state, and federal standards. This position is grant-supported and is full-time, exempt. The role involves assisting in the supervision of advocates, volunteer mentors, and interns, ensuring quality services, monitoring documentation, and resolving compliance issues. The coordinator will also conduct internal case staffings, assist with new referrals, attend relevant meetings, identify community resources, and provide support during high demand periods or emergencies. Collaboration with program directors is expected for the development and growth of the Survivor Advocacy Program. The role also includes direct advocacy responsibilities such as responding to crisis calls, providing field-based advocacy and case management, developing service plans, and documenting interactions. A strong emphasis is placed on a service-oriented approach, building relationships with partner organizations, and maintaining professional boundaries. The position requires adherence to reporting requirements, training, and company policies.

Requirements

Bachelor’s degree required (social work or related field preferred).
Experience working with victims of human trafficking, victims of child abuse and neglect, or youth experiencing homelessness and/or addiction.
2-3 years of case management and/or crisis intervention experience.
Trained in trauma-informed care.
Trained in the stages of change model and the use of motivational interviewing.
Mature Christian faith, as evidenced by participation in a local Christian church.
Three references (supervisor, professional, personal).
Agree to and pass all required criminal background checks, including the DFPS criminal history check and the abuse and neglect registry check.
Pass employment eligibility verification.
Complete Unbound Now’s pre-service training for specialized CSEY advocates.
Fulfill Unbound Now’s annual and ongoing training requirements for specialized CSEY advocates.
Abide by all Unbound Now policies and procedures and MDT protocols at all times, including Unbound Now’s Abuse Prevention and Response Policy.
Willingness to serve in a back-up rotation for 24-hour on-call response, including evenings, weekends, and holidays.
Willingness to use personal vehicle for work travel; valid driver’s license, reliable vehicle, current car insurance.
At least 23 years of age or older.
Excellent relational, communication, and interpersonal skills.
Good organizational and administrative abilities.
Ability and willingness to maintain the confidentiality of sensitive information.
Ability to build trust and good working relationships with others.
Appreciation of the need for cultural competency.
High level of emotional maturity and responsibility.
Ability to exercise discretion in caring for survivors in crisis and providing long-term support.
Strong work ethic and an innovative problem solver.
Ability to adapt immediately to changes in the field.
Commitment to excellence and professionalism in services provided.
Ability to work in a fast-paced, high-pressure environment and maintain emotional control and professional composure at all times.
Demonstrated ability to provide trauma-informed care.
Demonstrated effectiveness in the application of MI and understanding of the stages of change model for human trafficking survivors.
Ability to work effectively without intensive supervision, both independently and as a member of a multidisciplinary team.
Commitment to self-care and wellness.
Good understanding and implementation of professional boundaries.
Must possess a valid driver’s license and be able to operate a personal or company vehicle as needed for work-related travel.
Demands the ability to respond on scene during all hours of the night.
Occasional physical demands may require the ability to lift or carry loads up to 50 pounds.
Frequent demands require close visual attention to detail and prolonged periods of mental concentration.

Nice To Haves

Social work or related field preferred for Bachelor's degree.

Responsibilities

Provide front-line support to advocates.
Maintain a caseload for individualized crisis response and ongoing case management.
Provide support for survivors of sex trafficking.
Use sound professional judgment and best practices to ensure high-quality services.
Maintain compliance with established program, state, and federal standards.
Provide limited supervision regarding group case staffings and documentation.
Provide ongoing crisis management support and training to the advocacy team.
Supervise the training of advocates, volunteer mentors, and interns in policies, procedures, and field work.
Assist advocates with the creation of meaningful service plans and individualized safety planning.
Monitor documentation for the Survivor Advocacy program to verify accuracy and prompt submission.
Work with the Director of Survivor Advocacy to resolve compliance issues.
Help ensure advocates take advantage of self-care policies and maintain proper boundaries.
Conduct internal case staffings with all advocates and send a summary to the Director of Survivor Advocacy for review every month.
Assist the Director of Survivor Advocacy in the distribution of new referrals.
Attend MDT, RRT, or other pertinent meetings with Care Coordination and/or Coalition partners.
Assist in recognizing gaps in service provision and identify community resources.
Balance support for staff with meeting survivors’ needs, pursue high staff retention, and actively shoulder advocate responsibilities during periods of high demand.
Provide support in the event of an emergency in the field.
Assist the Director of Survivor Advocacy and Adult/Labor Program Coordinator with a third of the supervisory on-call (including weekdays, evenings, and weekends).
Collaborate with the Unbound Now Survivor Advocacy Program Director and the Director of Advocacy in the development and growth of the Survivor Advocacy Program.
Assist the Director of Survivor Advocacy in building and maintaining an internship program, when applicable.
Assess advocates’ skill sets and support in areas of strengths and weaknesses.
Accompany advocates on visits periodically.
Review documentation of advocates' activities with youth and document such review at least bi-monthly.
Contact youth and their parents/guardians once a month, and document the contact.
Confirm records of contact and activities as reported by advocates and document confirmation.
Ask youth questions relevant to the detection of improper conduct or policy violations and document responses.
Help ensure trauma-informed translation services are being provided, as well as that the Limited English Proficiency Policies are being upheld.
Respond to calls from law enforcement, CST care coordinators, and other referral sources when on call; arrive at the victim’s location within the required time frame.
Meet immediate physical needs of youth - clothes, food, toiletries, etc.
Provide ongoing field-based advocacy, case management, and emotional support.
Independently coordinate referrals, service planning, and documentation of services for assigned caseload.
Conduct comprehensive assessments, develop service plans, and make independent decisions in the field regarding the safety and well-being of assigned youth.
Provide transportation with parent or guardian permission to appointments and services as needed and as feasible.
Meet with each assigned survivor weekly if in town; meet with survivors placed out-of-town monthly; maintain communication through other means in between weekly meetings.
In coordination with the MDT, help create and update safety plans for survivors.
Attend CPS case staffings and MDT emergency response meetings and scheduled staffings.
Document all interactions with survivors, their families, and partner agencies within 72 hours.
Build and maintain good relationships with organizations that provide services relevant to trafficking victims.
Alert the supervisor when difficult situations arise.
Recognize red flag behavior and report to the Supervisor or the Regional Director.
Provide an appropriate level of support to non-offending family members of victims.
Communicate an eagerness to be helpful, starting with every referral, initial contact, and/or initial engagement and continuing through service delivery, with all stakeholders.
Provide those seeking assistance with help, even when they are ineligible for advocate services or are seeking something outside Unbound’s scope.
Offer a warm handoff to others whenever possible when referring someone.
Balance the limitations of the advocate role with being resourceful, including seeking help from others as needed.
Be consistent, reliable, and flexible.
Collaborate actively in support of partners’ objectives.
Ensure case management in collaboration with ongoing system and service- or investigation-based case management, continuing case management beyond others’ eligibility parameters.
Ensure that case management is carried out in a manner that is relationship-based, trauma-responsive, and survivor-centered.
Commit to weekly in-person meetings with the Director of Survivor Advocacy.
Participate in Unbound Now’s advocate resilience group.
Apply specialized training and use professional judgment in determining the best way to serve youth during a crisis and on an ongoing basis.
Complete DFPS monthly and quarterly reports accurately and on time.
Participate in weekly advocacy team meetings/case staffings.
Submit expense documentation properly and within required time frames per the company expense policy.
Follow all Ramp Monthly Closeout Instructions and Process.
Submit travel reimbursements daily, adhering to all travel guidelines.
Submit time-sheet hours/grant allocations daily, adhering to grant guidelines (if applicable).
Complete all Unbound Now required training on time.