CSA II

The TJX Companies, Inc.•Pittsfield, MA

1d•Onsite

About The Position

The CSA II position at TJ Maxx, part of TJX Companies (a Fortune 100 company and a leading off-price retailer), is responsible for supporting the District Loss Prevention Manager and Store Management. The primary focus of this role is to act as a visual deterrent to prevent potential loss and dishonesty within the store, which includes wearing a body worn camera. The role also involves contributing to a positive customer shopping experience, maintaining strong partnerships with store teams and loss prevention, and making sound judgments to ensure safety and protect the Company brand. The CSA II is expected to adhere to all Company policies and uphold the Company's culture and values.

Requirements

Strong verbal and written communication
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Able to stand for long periods of time
0-2 years retail or security experience

Responsibilities

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera.
Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention.
Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand.
Adheres to Company policies and maintains and supports Company culture and values.
Maintains a proper and professional stance in the designated area at the front of the store.
Act as a visual deterrent to prevent potential loss/dishonesty.
Review and understand the Store Emergency Response Guide.
Wear a complete Company approved uniform including a Body Worn Camera.
Greet customers appropriately, demonstrate courtesy and respect.
Establish and maintain a position at the front of the store or in a department.
Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio.
Observe and report any suspicious behavior or critical incidents to LP or store management.
Perform a closing safety sweep of the store with a member of management.
Adhere to all Company Policy and Procedure.
Document required incidents in AIIM Case Management.
Performs other duties as assigned.

Benefits

Associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care & cell phone discounts
pet & legal insurance
credit union
referral bonuses
401(k) match (for those who meet service or hours requirements)
medical/dental/vision (for those who meet service or hours requirements)
HSA (for those who meet service or hours requirements)
health care FSA (for those who meet service or hours requirements)
life insurance (for those who meet service or hours requirements)
short/long term disability (for those who meet service or hours requirements)
paid parental leave (for those who meet service or hours requirements)
paid holidays/vacation/sick (for those who meet service or hours requirements)
auto/home insurance discounts (for those who meet service or hours requirements)
scholarship program (for those who meet service or hours requirements)
adoption assistance (for those who meet service or hours requirements)
competitive salary and benefits package