CS/FS Supervisor

The Anderson-DuBose Company • Knoxville, TN

11h

About The Position

This position requires the responsibility to directly supervise and lead various aspects of the customer service department.

Requirements

• Education – bachelor’s degree in business administration or related field preferred.
• Experience – 3 to 5 years of customer service experience.
• Language Skills – Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to effectively present information and respond to questions from groups of employees, managers, vendors, customers, and/or the public.
• Mathematical Skills – Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Certificates, Licenses, Registrations – None.
• Required Skills and Abilities – Leadership, talking skills, empathy with customers, reasoning.

Nice To Haves

• Additional Preferred Software Knowledge Paragon , Syntelic, PeopleNet/XATA, TMW and JDEdwards OneWorld. Sync, Salesforce, and Excel

Responsibilities

• Creating and implementing training plans for new recruits and for cross-training associates to multiple functions within the department, when necessary.
• Assists in hiring and onboarding new hired associates.
• Ability to be responsible for managing PTO requests and scheduling.
• Enforce all policies and procedures.
• Coach, mentor and guide all Customer Service Associates to meet standards of work.
• Coach, mentor and guide all ROP planners, ILS coordinators, Promo coordinators and RISC coordinators
• Suggests and help implement improvements to operational processes.
• Monitor workforce requirements to minimize labor expenses.
• Communicate and enforce work rule changes.
• Ability to provide internal weekly/monthly reports, payroll, etc.
• Participate in multi-departmental meetings.
• Identifies opportunities to update or improve customer service procedures and makes recommendations to the Manager of Customer Service or other appropriate staff.
• Attends meetings/provides feedback to executive/management team in manager’s absence.
• Participate in IMET classes.
• Complete weekly tasks that are time sensitive.
• CIT AD Monthly Report- KPI measurable- Make sure credits are completed and in a timely manner. Retrain where needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager