CS Coordinator

Global Teaching Partners•Office - South Carolina, SC

About The Position

The CS Coordinator facilitates the onboarding process for clients with sponsor employers, building and maintaining positive working relationships with sponsors, account managers, and internal team members. This role involves assisting clients with various onboarding activities, communicating regularly about hiring processes and case progress, and maintaining accurate client information in systems like HubSpot. The coordinator monitors onboarding pipelines, stays informed of sponsor needs, and supports special projects. Additionally, the role serves as a backup for the CS Pre-Hire Specialist, ensuring service continuity and a seamless transition for clients throughout the pre-relocation and onboarding process. Vanteo redefines how organizations build and support global teams, connecting businesses with international professionals and navigating complex workforce solutions.

Requirements

Bachelor's Degree or equivalent
Strong attention to detail and commitment to accuracy.
Excellent organizational and time management skills.
Strong written and verbal communication skills.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Professional, dependable, and results-oriented mindset.
Ability to build and maintain positive working relationships with clients, sponsors, and internal teams.
Comfortable communicating by phone, email, video conference, and in person when needed.
Proficiency with CRM systems (HubSpot preferred), Microsoft Office Suite, and collaboration tools.

Nice To Haves

Experience in customer service, account coordination, onboarding, staffing, workforce development, immigration support, or related fields.
Experience in the onboarding phase of employer-employee relations (applications, background checks, orientations, etc.)
Experience working with CRM systems and case management platforms.
Experience coordinating multiple cases and managing high-volume communications while maintaining a strong balance between task execution and relationship-building.
Professional presence in representing BDV to sponsor employers

Responsibilities

Facilitate the onboarding process for clients with sponsor employers.
Build and maintain positive working relationships with sponsors, account managers, and internal team members.
Assist clients with onboarding activities, including employment applications, background checks, drug screenings, orientation scheduling, and employment documentation.
Communicate regularly with clients, sponsors, account managers, and internal team members regarding hiring processes, onboarding requirements, and case progress.
Maintain accurate and up-to-date clients, sponsors, and case information within HubSpot and other tools used.
Monitor onboarding pipelines and ensure timely progression of client placements.
Stay informed of sponsor hiring needs, operational changes, and workforce requirements, and communicate updates to the team ahead of time.
Work closely with Account Managers and sponsors to maintain current employer information, contacts, hiring processes, and onboarding requirements.
Provide timely updates to management, including project updates, case status reports, and ad hoc reporting as requested.
Assist with triage and resolution of client case-related issues, escalating concerns to the Client Services Manager when appropriate.
Create and maintain sponsor profiles, onboarding resources, and employer documentation.
Ensure client resources, city guides/settlements, and relocation materials information remain accurate, updated, and consistent.
Support special projects, process improvements, system implementations, and departmental initiatives as assigned.
Perform other duties as assigned.
Serve as a backup for the CS Pre-Hire Specialist position when coverage is needed due to absences or operational demands to support clients throughout the pre-relocation process, ensuring they successfully complete all required steps to relocate to the worksite and are fully prepared to begin employment with their sponsoring employer.