CS&A Billing Coordinator

KONE•Portland, OR

2d•Hybrid

About The Position

CS&A Billing Coordinator Location: Helena MT, Portland OR, or Seattle WA. Full-Time Position Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team and support your local territory as our Billing Coordinator for KONE? Do you enjoy working in a fast-paced environment? Are you able to collaborate with all levels of the organization to achieve business goals? Have you developed a proficiency with office management tools (e.g. Microsoft Office Suite, SAP, etc.)? Do you have a customer service mindset? Have your organizational skills supported colleagues in their responsibilities? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Billing Coordinator, you will interface with Shared Services, Service Work Order Team (SWOT) to maintain compliance to customer agreed upon contractual invoicing requirements; SAP orders need to contain accurate customer Work Order numbers and need to ensure that special invoice delivery methods are properly noted prior to removing Billing Blocks and invoicing. You will also, manage Non-Quoted Repair (NQR) special billing requirements (for example, special billing rates (Stated Rates and Discounts), Certified Payroll, Insurance, invoice deliver methods, lien waivers based on contractual requirements). You will also, analyze Non-Quoted Repair (NQR) Service Orders: time of call, scope of work performed, Contract Type, repetitive occurrences and non-contract repairs in detail to identify orders requiring further review with management prior to removing Billing Blocks in SAP Transactions ZVDMR and ZDMR. You will collaborate with all key stakeholders, such as Service leaders, Service Sales, and technicians, during maintenance and repair projects. This includes coordinating with customers. You will bring 2+ years of relevant customer service expertise, ideally within the building services industry, and an appetite for learning an exciting and new field.

Requirements

2+ years of relevant customer service expertise
Proficiency with office management tools (e.g. Microsoft Office Suite, SAP, etc.)
Customer service mindset
Organizational skills

Nice To Haves

Ideally within the building services industry

Responsibilities

Interface with Shared Services, Service Work Order Team (SWOT) to maintain compliance to customer agreed upon contractual invoicing requirements
Ensure SAP orders contain accurate customer Work Order numbers
Ensure special invoice delivery methods are properly noted prior to removing Billing Blocks and invoicing
Manage Non-Quoted Repair (NQR) special billing requirements (e.g., special billing rates (Stated Rates and Discounts), Certified Payroll, Insurance, invoice deliver methods, lien waivers based on contractual requirements)
Analyze Non-Quoted Repair (NQR) Service Orders: time of call, scope of work performed, Contract Type, repetitive occurrences and non-contract repairs in detail to identify orders requiring further review with management prior to removing Billing Blocks in SAP Transactions ZVDMR and ZDMR
Collaborate with all key stakeholders, such as Service leaders, Service Sales, and technicians, during maintenance and repair projects
Coordinate with customers