Cruise Services Specialist

SSA Marine•Galveston, TX

9h•$20 - $24

About The Position

The Cruise Services Specialist works throughout the facility to provide guests with a streamlined experience during embarkation and disembarkation. The role helps monitor cruise terminal operations, including cruise processes, facility maintenance, security, and ground transportation. The specialist communicates immediate concerns and issues promptly and in compliance with operational plans, policies, and procedures. The position completes daily operational checklists, sets up and maintains terminal equipment, collects and analyzes operational data, and prepares briefings and reports. It also involves maintaining a safe and welcoming environment, coordinating and communicating with team members and stakeholders, monitoring supplies, and completing assignments and special projects as directed by management. There are no supervisory responsibilities.

Requirements

Experience in a fast-paced working environment.
Ability to effectively coordinate operational activities.
Strong communication and interpersonal skills with team members and external groups.
Superior organizational skills, time management, and problem-solving skills.
Ability to work in a federally regulated environment and liaise with multiple types of partners and stakeholders, including CBP, Port Police, USCG, and TSA.
Competency in the MS Office suite and ability to learn other related systems.
High school diploma or equivalent.
Ability to obtain and maintain a TWIC card.
Must be able to work rotating shifts, including days, evenings, nights, and holidays.
Must be able to work in extreme outdoor temperatures, both hot and cold, extremely dusty conditions, and occasionally conditions with high levels of noise.
Ability to work in an environment that may be hazardous to persons unable to see and hear fast-moving equipment.
Ability to operate various types of equipment.

Responsibilities

Complete daily operations checklists to ensure needs are met.
Set up and maintain terminal equipment.
Collect and sort operational data; analyze it and prepare briefings and reports.
Maintain a safe and welcoming environment for guests and colleagues.
Communicate regularly with team members working with stakeholders.
Work independently and with teams to complete assignments.
Maintain supplies and report when additional inventory is running low.
Perform other duties and special projects assigned by management.
Help monitor cruise terminal operations, including cruise processes, facility maintenance, security, and ground transportation.
Communicate immediate concerns and issues in a timely manner and in compliance with operational plans, policies, and procedures.