Cruise Reservations Specialist | Fully Remote

Destination Careers•Boston, MA

2d•Remote

About The Position

Destination Knot is seeking enthusiastic, detail-oriented Cruise Reservations Specialists to help clients explore cruise options, answer questions, and secure reservations tailored to their travel preferences. This fully remote role is suited to people who enjoy travel and working with clients, and offers a flexible schedule. Full training and continuous support are provided. Destination Knot is a professional travel planning company specializing in cruises, hotel accommodations, and group travel, with a focus on exceptional customer service and personalized vacation planning.

Requirements

Strong communication and customer service skills.
Friendly, professional demeanor and positive attitude.
Ability to work independently and manage time effectively.
Basic computer proficiency and reliable internet connection.
Interest in travel, especially cruising, and helping clients plan memorable experiences.

Nice To Haves

Previous experience in customer service, sales, hospitality, or travel planning is a plus but not required.

Responsibilities

Assist clients with researching and booking cruise vacations.
Provide information about cruise lines, itineraries, pricing, and onboard amenities.
Respond promptly and professionally to client inquiries by phone, email, or online messaging.
Maintain accurate records of client interactions and booking details.
Collaborate with team members to support smooth reservation processes and client satisfaction.
Stay current on cruise industry trends, promotions, and offerings.
Participate in virtual team meetings and training sessions.