Cruise Operations Manager

Fora•New York, NY

11d•$85,000 - $115,000•Onsite

About The Position

Fora is seeking a Cruise Operations Manager to help power one of our fastest-growing business categories. As Fora’s cruise business continues to expand and we launch a new booking portal, this role will own the day-to-day execution of cruise operations, ensuring operational excellence while helping drive successful portal adoption across our advisor community. Reporting to the Senior Manager, Cruise Operations, this role will play a critical role in building and scaling the operational systems, workflows, and processes that support the growth of our cruise business. This is an opportunity to join at an exciting inflection point, taking ownership of a rapidly evolving operational function while partnering closely with cross-functional teams to improve efficiency, solve complex problems, and deliver an exceptional experience.

Requirements

3-5 years of experience in operations, project management, or a related business function.
Demonstrated experience independently managing multiple projects or operational workflows from end to end.
Strong analytical skills with experience pulling, interpreting, and acting on operational data and reporting.
Proven success designing, improving, and scaling operational processes.
Demonstrated ownership of a business function or operational area, with a proactive and accountable approach to execution.
Strong cross-functional collaboration skills and the ability to build productive working relationships across teams.
Experience working with operational systems and tools such as Jira, booking platforms, CRM systems, business intelligence tools, and spreadsheets.
Excellent organizational skills with exceptional attention to detail and the ability to manage high-volume work.
Comfort working in ambiguity and adapting quickly in a fast-paced, high-growth environment.
Ability to work in the United States and be based in, or willing to relocate to, New York City.
Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization.

Nice To Haves

Experience in the travel industry, although travel experience is not required
Cruise industry or group booking operations experience
Experience in startup, marketplace, hospitality, or e-commerce operations
Experience creating executive-ready presentations that effectively communicate operational performance and recommendations

Responsibilities

Manage the day-to-day execution of cruise operations, ensuring high-quality support and operational excellence across the function.
Manage operational workflows related to the cruise booking portal, helping ensure successful rollout, adoption, and ongoing optimization.
Lead multiple projects and operational initiatives simultaneously, driving work from planning through execution and continuous improvement.
Identify opportunities to improve processes at scale and implement solutions that increase efficiency, accuracy, and scalability.
Monitor operational performance through reporting and data analysis, using insights to identify trends, surface opportunities, and inform decision-making.
Partner closely with the Senior Manager, Cruise Operations to support the continued growth and scaling of the cruise business.
Assist with group booking management, supporting group block setup, inventory tracking, deadlines, and cruise line coordination to help ensure accurate and timely group booking experiences.
Collaborate cross-functionally with Product Operations, Booking Platform, and other internal partners to improve systems, workflows, and operational outcomes.
Build clear, polished presentations that communicate operational updates, performance metrics, and recommendations to stakeholders.
Operate effectively in a fast-paced, evolving environment, adapting quickly as new products, processes, and priorities emerge.