Cruise Operations Coordinator

Halifax Port Authority•Halifax, NS

13d•Onsite

About The Position

The Cruise Operations Coordinator is a key contributor to the safe, efficient, and seamless delivery of cruise operations at the Seaport Cruise Vessel Facility. Serving as the subject matter expert for cruise operations and vessel berthing, this role coordinates cruise schedules, berthing plans, site readiness, and day‑of‑call operations while providing leadership for security activities and emergency response as required. Working closely with cruise lines, agents, transportation providers, public safety partners, and internal HPA teams, the Cruise Operations Coordinator plays an essential role in delivering a world‑class cruise experience while upholding regulatory compliance and operational excellence.

Requirements

Post‑secondary education in a relevant field, or an equivalent combination of education, training, and experience
3–5 years of progressive experience in port, marine, terminal, or complex transportation or industrial operations
Strong knowledge of cruise ship, terminal, and passenger operations within a port environment
Experience interpreting and applying federal and provincial safety, environmental, and security regulations
Proficiency with Microsoft Office and working knowledge of design software such as AutoCAD or SketchUp
Ability to read and interpret vessel, facility, and building schematics
Proven leadership skills with experience supervising security or operational teams
Strong organizational, problem‑solving, and decision‑making abilities, with the capacity to perform under pressure
Excellent communication skills, professionalism, and a customer‑service mindset
Flexibility to work variable hours, including evenings, weekends, holidays, and extended shifts during the cruise season
Ability to obtain required security clearances, Marine Facility Security Officer certification, and radio licensing

Nice To Haves

French language skills are an asset

Responsibilities

Coordinate daily cruise operations, ensuring safe vessel arrivals, departures, and passenger flows
Develop, maintain, and administer detailed cruise schedules and vessel berthing plans for current and future seasons
Act as Duty Cruise Marine Facility Security Officer (MFSO) as scheduled, ensuring compliance with Transport Canada and Marine Transportation Security Act requirements
Supervise cruise security personnel and coordinate access control, traffic management, and transportation activity across cruise sites
Liaise with cruise agents, ship personnel, ground transportation providers, police, and internal HPA stakeholders to address operational issues
Deliver training, coaching, and performance feedback to Duty Cruise MFSOs and security staff
Prepare operational, incident, and planning reports and maintain cruise operating procedures and protocols
Support emergency response, incident management, and continuous improvement initiatives
Participate in stakeholder meetings and cross departmental coordination, including as the convener of the Cruise Operations and Real Estate (CORE) Team