Cruise Logistics Specialist

GEMCAP TRUCKING INC•Miami, FL

4d•$58,000 - $68,000

About The Position

Cruise logistics is fast-paced, highly time-sensitive, and constantly changing. This position requires someone who can stay organized while managing multiple priorities, communicate confidently with customers and internal teams, and anticipate what needs to happen next. We are not looking for someone who simply waits for instructions. The right person can take direction and execute, but is also self-reliant, resourceful, and comfortable providing input, identifying problems, and recommending better ways of doing things.

Requirements

Fluent professional communication in both English and Spanish is required.
Strong/advanced Microsoft Excel skills are required.
Strong technology skills and ability to learn new systems quickly.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Extremely organized and detail-oriented.
Comfortable working in a fast-paced environment.
Able to multitask and manage competing priorities.
Self-reliant and able to work independently.
Accountable and consistent with follow-through.
Proactive rather than reactive.
Comfortable communicating directly with customers.
Able to recognize when something does not look right and investigate it.
Able to take direction while also contributing ideas and recommendations.
Resourceful and willing to find answers rather than waiting for someone else to solve every problem.
Flexible when operational priorities change.
Flexible and available to support customers and operations during evenings and weekends as required.
Strong to advanced Excel skills are required for this position. Candidates should be comfortable with: Pivot Tables and Pivot Charts, XLOOKUP/VLOOKUP, SUMIFS, COUNTIFS, IF statements, and similar formulas, Sorting, filtering, and analyzing large datasets, Revenue and volume analysis, KPI and performance reporting, Data reconciliation and discrepancy identification, Creating clear, professional management reports.
You should be comfortable taking raw operational data and turning it into an accurate, useful report for management.

Nice To Haves

Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field is a plus.
Previous experience in logistics, transportation, cruise logistics, freight forwarding, trucking, or supply chain is a plus.
Experience working with ERP systems, Transportation Management Systems (TMS), or other logistics/operations software is a plus.

Responsibilities

Create, maintain, and monitor customer orders from initial request through final delivery.
Coordinate transportation requirements with customers, carriers, drivers, dispatch, and internal operations teams.
Provide customers with timely and accurate shipment updates.
Respond promptly and professionally to customer requests, changes, and operational issues.
Anticipate potential delays, missing information, or service problems and take action before they impact the customer.
Track vessel schedules, delivery requirements, appointments, cutoffs, and other time-sensitive requirements.
Review open orders and upcoming activity daily to make sure nothing is overlooked.
Maintain accurate rates, notes, documentation, and shipment status within our Transportation Management System (TMS).
Follow up on PODs and required shipment documentation.
Maintain organized customer, shipment, and operational records.
Prepare weekly and monthly reports covering revenue, shipment volume, customer activity, service performance, and operational KPIs.
Analyze operational data to identify trends, discrepancies, and areas requiring attention.
Create and maintain Excel-based operational and management reports.
Assist management in improving processes, reporting, organization, and customer service.
Provide evening and weekend support as required based on customer needs, vessel schedules, and operational requirements.