Cruise Consultant

Internova Travel Group•Remote,

1d•Remote

About The Position

The Cruise Consultant delivers highly personalized services for existing and new clients. Incumbent is expected to be able to fulfill all aspects of a booking a client’s vacation with minimal supervision. Cruise Consultants is confident in all products and procedures within Cruise Specialists and has established sales targets incumbent must meet. Our mutual goal is to ensure a flawless experience and noteworthy service when working with Cruise Specialists clients.

Requirements

5+ year travel industry experience required, in the cruise market preferred
Knowledge of most cruise lines, ships, and destinations around the world
Knowledgeable of the various Cruise Line booking tools
Exceptional proven sales and customer service skills
Competent with Excel, Word and Zoom and able to absorb new technology
Friendly disposition with a natural willingness to do more than is expected
Ability to work independently as well as a team member, self-starter
Excellent written, verbal, and interpersonal communication skills
Outstanding organizational skills, attention to detail and the ability to multi-task
Ability to work under pressure while maintaining a high level of accuracy
Ability to recognize when management involvement is necessary
Ability to absorb and retain, or keep easily found records of much information
Cruise Line or Travel Agency experience is required.

Responsibilities

Research and prepare proposals to present to clients
Provide clear, accurate pricing, along with the benefits of working with Cruise Specialists
Provide recommendations for all ancillary items including insurance, hotels, and air.
Process quote requests from all lead channels on a timely basis and inputs transaction details into Agent Mate reservation system. When appropriate, follow up.
Ensure clients receive all information needed for their vacation, including travel requirements, visas, final payment notices and other reminders.
Able to book cruise reservations with all cruise lines, and when possible, utilizing the online booking engines.
Provide exceptional customer service to existing, new and referred clients.
Address client issues as they arise and involve management as appropriate
Participate in other duties and projects as assigned by Director of Sales.