Cross Functional IT Support Coordinator

University of North Texas System•Denton, TX

1d•Onsite

About The Position

This position provides high level technical support for Faculty, Staff, Students, and Guests of UNT. Duties include maintaining, troubleshooting, and repairing A/V systems, digital signage systems, student/lab computers; responding to user requests for technology assistance, training, and support; providing technology support for campus events; assisting with other departmental services such as checking out equipment, installing software, responding to tickets, etc.

Requirements

Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience.
Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
Ability to operate computer keyboards and to install computer hardware.
Ability to assimilate, retain and utilize technical and applications-oriented information.

Nice To Haves

Detailed knowledge of A/V fundamentals, hardware, and systems
A/V industry or manufacturer certifications such as AVIXA CTS, Extron Control Professional, QSC QSys Level 1, Biamp, Crestron, etc.
Working knowledge of computer hardware, software, and operating systems

Responsibilities

Awareness of current audio/video and IT standards as it relates to the system standards implemented by the department.
Awareness of DSI Techs scope of services: learning spaces technology, cloud conferencing and how to verify when an incident or project is in scope of our department and when to escalate questions accordingly.
Awareness of common UNT procedures such as: contacting Work Control, contacting UNT Police Department, contacting federated IT groups, basic understanding of funding types and appropriate use, etc.
Functional awareness of the departments digital tools including, but not limited to: CSS Work Order program, CSS Room Monitor program, Microsoft Office Solutions, IT Incident reporting tools, Project Management tools
Foster an environment of safety: Create an environment of safety first. Monitor and address any deficiencies immediately to the benefit of student employees life/safety.
Problem focused approach to workflows. Focusing on what can be done to solve problems or improve situations. Seeking to understand your role in the work and how you can lend a hand in peaceful resolution of problems. Contributing to an environment of cooperation, mutual support, and growth for all.
Communicating from a place of teamwork and leadership. Understanding that our line of work can often be stressful, helping the team move forward with the appropriate amount of urgency and swift action without exacerbating panic, anxiety, fear or other nonhelpful negative feelings that ultimately pollute focus and create an unpleasant working environment.
Coordinate and supervises the daily activities of the student employee team including but not limited to: assigning work orders, setting task priorities, troubleshooting assistance, installation assistance.
Customer service for our different types of technologies we support (in support of the various end users we support).
Ensure the standards of quality and functionality are met for learning space systems DSI Tech is responsible for.
Consumables and Parts Management (Secondary for parts requests. Secondary on updating orders). Working with the Department Head and teammates to submit requests for commonly used items (consumables and common tools). Updating order status and receiving orders as needed.