Cross Dock Manager

Keystone Automotive OperationsRochester, NY
Onsite

About The Position

Cross Dock Manager Location: Rochester, NY Schedule: Monday through Friday Role Summary If you see yourself as a hands-on manager who thrives in a fast-moving distribution environment, working at Keystone Automotive Operations, Inc. may be the perfect fit. We are hiring a Cross Dock Manager , a key leadership role, for our Rochester, NY location. This critical leadership role will support the efficiency, accuracy, and overall performance of our distribution network. As the Cross Dock Manager , you will oversee daily cross-dock operations, lead a team of delivery drivers, and ensure safe, timely, and organized delivery execution. This position will play an essential part in the success of our U.S. and Canadian supply chain.

Requirements

  • Bachelor’s Degree or equivalent work experience.
  • 5 years+ in specialized profession or equivalent.
  • Prior senior lead/supervisor experience.
  • At least 5 years+ of experience in transportation and material handling activities for high volume warehousing and/or freight consolidation trucking terminal operations.
  • Must be able to work in cooperation and communicate effectively with others.
  • Ability to lift up to 75lbs.
  • Have no motor vehicle violations within the last 24 months
  • Must be able to pass a required pre-employment drug screen
  • Must be able to pass a DOT physical
  • Must be able to stand for long periods, sit, walk, push, pull, bend, and climb.

Responsibilities

  • Direct, coordinate, and supervise the activities of drivers to ensure productivity and safety of our drivers, vehicles, and equipment, and our customers’ products.
  • Ensure safe & timely delivery of invoiced products to our established customers.
  • Performance of your team – review & drive personal metrics, perform regularly scheduled observations, adherence to driver schedules, and pre-determined routes.
  • Document, schedule, and verify completion of regularly scheduled maintenance and repairs to the company fleet.
  • Communicate directly with distribution center leaders on the condition and timeliness of received shipments.
  • Communicate with the Customer Service team on returns, damaged products, etc.
  • Maintain the physical condition of your facility to reflect cleanliness, efficiency, and organization (5S).
  • Maintain daily, weekly, and monthly reports.
  • Direct daily cross-dock operations, leading a team of professional drivers to ensure safe, accurate, and timely delivery of all invoiced products.
  • Coordinate delivery routes and schedules, monitoring driver performance, adherence to routes, and on-time delivery KPIs.
  • Conduct regular driver observations, coaching sessions, and performance reviews to maintain high safety and productivity standards.
  • Oversee DOT-compliant fleet maintenance, including scheduling repairs, logging service records, and minimizing downtime.
  • Partner with distribution center leadership to monitor inbound shipment quality, accuracy, and timeliness.
  • Communicate with Customer Service regarding returns, damages, and delivery issues to ensure prompt resolution.
  • Maintain facility cleanliness, organization, and efficiency in alignment with 5S principles.
  • Generate daily, weekly, and monthly operational reports for leadership review.
  • Implement continuous improvement initiatives to streamline workflows and enhance productivity.
  • Assume other duties as assigned.
  • Manage the work of others, including planning, assigning, scheduling, and reviewing work.
  • Ensures quality standards are met.
  • Hire, terminate, train, and implement ongoing development for all cross-dock staff.
  • Review performance and administer corrective action for staff.

Benefits

  • Medical
  • Dental
  • Vision
  • HSA/FSA Options
  • 401(k) with company match
  • Company-paid Life Insurance & Long-Term Disability
  • Short-term Disability
  • Paid Time Off (PTO) & Paid Holidays
  • Tuition Assistance & Scholarships for Dependents
  • Employee Referral Bonus Program
  • Employee Discounts
  • Ongoing training and leadership development
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