CRM Training & Adoption Leader (Salesforce)

Omnicell • Fort Worth, TX

1d

About The Position

At Omnicell, we’re transforming how healthcare organizations leverage technology to drive better outcomes—and Salesforce is at the heart of that transformation. As our CRM Training & Adoption Leader, you’ll play a pivotal role in elevating how our teams engage with data, tools, and processes to accelerate growth and efficiency. This is more than a training role—it’s an opportunity to shape enterprise-wide CRM adoption, influence strategic decision-making, and empower teams across Sales, Finance, IT, Operations, and Marketing. If you’re energized by driving change, improving user experience, and turning insights into action, you’ll find a powerful platform here to make a lasting impact.

Requirements

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in system administration, CRM enablement, or digital adoption platforms.
• 5+ years of hands-on experience with Salesforce.com.
• Demonstrated ability to manage cross-functional initiatives, influence stakeholders, and deliver results independently.
• Strong understanding of business applications, data systems, and CRM-driven processes.
• Exceptional communication skills with the ability to translate technical concepts into actionable insights.
• Strong business acumen with a strategic mindset for leveraging technology to drive business outcomes.
• Proven ability to thrive in ambiguity, proactively identify opportunities, and lead continuous improvement.
• Analytical thinker with experience in adoption metrics, reporting, and performance tracking.

Nice To Haves

• Salesforce Certified Administrator (ADM-201, ADM-211) or equivalent certification.
• Experience within the healthcare or healthcare technology industry.
• Familiarity with digital adoption tools such as WalkMe, Whatfix, or similar platforms.

Responsibilities

• Serve as the subject matter expert for Salesforce training and user enablement, ensuring the platform is leveraged as a strategic growth driver.
• Lead enterprise-wide CRM training initiatives, supporting new hires through executive leadership with scalable and engaging solutions.
• Champion user engagement by promoting feature discovery, onboarding excellence, and sustained adoption.
• Design and execute large-scale CRM deployment training programs, ensuring smooth adoption during system and process changes.
• Partner cross-functionally with Sales, Finance, IT, Operations, and Marketing to align CRM capabilities with business goals.
• Translate business requirements into actionable CRM solutions that enhance efficiency and effectiveness.
• Enable sales process mapping and optimization, ensuring CRM workflows reflect real-world selling motions.
• Support sales pipeline visibility and forecasting accuracy through effective CRM utilization.
• Drive accountability by partnering with leadership to monitor and enforce CRM usage and adoption metrics.
• Develop and deliver executive-level reporting and insights that highlight training effectiveness and adoption trends.
• Identify opportunities to innovate and streamline processes, enhancing productivity and customer experience.
• Ensure compliance with Sarbanes-Oxley (SOX) requirements and maintain the highest standards of data integrity.

Benefits

• Employee Impact Groups, which foster inclusion and belonging
• learning and well-being programs that support personal and professional growth
• sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree