CRM Systems Specialist

YES Communities•Denver, CO

2d•$70,000 - $80,000•Onsite

About The Position

YES Communities, founded in 2008, owns and operates manufactured housing communities with locations across the United States. YES takes a new approach to manufactured home communities and works to build and maintain an environment in each community that reflects their positive YES attitude. YES Communities strives to hire a diverse workforce that shares our vision. We empower our employees to develop a strong sense of community because we know that happy, dedicated employees make the difference. Our culture is one where leaders set clear expectations and give you the freedom to manage your goals. We invest in our employees and take pride as we watch them achieve results and make a difference in their roles every day. Own and manage the organization's CRM platform, serving as the primary administrator responsible for workflow configuration, process automation, system optimization, and user adoption. This role ensures the CRM effectively supports business objectives, drives operational efficiency, and enables consistent execution across teams. In addition to CRM leadership, the role oversees other core operational systems, including property management and work order management platforms, ensuring seamless integration, effective utilization, and alignment with organizational goals. Acting as a bridge between systems and operations, the role supports users, enhances processes, and identifies opportunities to improve system performance and business outcomes.

Requirements

Strong technical aptitude and systems-thinking mindset
Advanced Excel skills required; SQL or similar tools preferred
Ability to analyze data and translate it into business insights
Strong organizational and project management skills
Excellent communication and stakeholder management skills
Self-starter capable of operating independently
Experience training and supporting end users
High attention to detail and problem-solving ability
Take ownership of identifying and driving revenue recovery and cost-saving opportunities through system data and process improvements
Utilize strong problem-solving skills to identify root causes and implement scalable, long-term solutions across systems and operations

Nice To Haves

Experience with CRM or property management platforms (highly preferred)

Responsibilities

Own and manage the internal operational systems they are assigned
Serve as primary liaison with vendors and manage system relationships
Continuously evaluate system capabilities, updates, and enhancements
Collect, analyze, and interpret data to identify trends, risks, and opportunities
Translate data insights into actionable recommendations to improve business operations (e.g., identifying missed revenue opportunities, data governance, compliance, etc.)
Partner with leadership to define system strategy, priorities, and roadmap
Support system users through training, documentation, and troubleshooting
Lead or support system change management, integrations, and/or enhancements
Monitor system adoption, data quality, and performance metrics
Collaborate cross-functionally to align tools with business needs
Communicate system updates, outages, and changes to stakeholders