CRM & Supply Chain Coordinator

Sungrow USA Corporation

16h

About The Position

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power. We are seeking an Operations Coordinator to support the integration of our Service team and Supply Chain functions through a newly implemented CRM system. This role will act as a key link between Service and internal operational teams (Warehouse, SAP, and Operations), ensuring smooth execution and visibility of parts-related processes including inbound, outbound, transfer, and RMA returns. The ideal candidate will develop a strong understanding of warehouse operations and SAP processes, while preparing to support and adapt to the transition into a CRM-driven workflow environment.

Requirements

Bachelor’s degree in Supply Chain, Operations, Business, or related field (or equivalent experience)
1–3 years of experience in operations, supply chain, or warehouse environment preferred
Basic knowledge of ERP systems (SAP preferred) and willingness to learn CRM systems
Strong organizational and multitasking skills
Detail-oriented with a focus on accuracy and process compliance
Effective communication and teamwork skills

Nice To Haves

Experience working in a warehouse or logistics environment
Familiarity with service operations or RMA processes
Exposure to system implementation or process improvement initiatives
Proficiency in Excel or data tracking tools

Responsibilities

Support daily operations using the CRM platform as the primary interface between Service and Supply Chain teams
Monitor and manage service-related requests initiated in CRM, ensuring timely follow-up and resolution
Track and update request status, ensuring accurate data visibility across teams
Assist in identifying process gaps and contribute to continuous improvement during CRM implementation
Coordinate parts-related processes including inbound, outbound shipments, inventory transfers, and RMA returns
Work closely with Warehouse and SAP teams to ensure accurate execution of transactions and inventory movements
Support reconciliation of parts movements and ensure alignment between physical inventory and system records
Gain hands-on understanding of warehouse operations, including receiving, picking, shipping, and inventory control
Learn and support SAP-related processes tied to inventory and logistics transactions
Assist in troubleshooting operational or system-related issues in coordination with internal teams
Act as a liaison between Service, Warehouse, SAP, and Operations teams
Ensure clear communication and alignment on priorities, timelines, and issue resolution
Support change management efforts related to CRM adoption
Perform additional tasks and responsibilities as assigned to support operational needs.