CRM Software Engineer

University of Wisconsin Madison•Madison, WI

9h•Remote

About The Position

The Division of Information Technology (DoIT) is seeking a CRM developer to provide effective development for administrative, research, outreach, and/or instructional information technology services across UW-Madison. This is an opportunity to join a transformative CRM team, collaborate with diverse stakeholders, and continue the implementation of CRM across campus. The Enterprise CRM and Engagement Solutions (ECES) team collaborates with stakeholders across campus to understand their requirements and build enterprise solutions while developing a domain-driven, integrated Salesforce rollout strategy for the entire university.

Requirements

Demonstrated experience applying Object-Oriented programming principles (encapsulation, inheritance, polymorphism) in production-level code
Building and maintaining system integrations using APIs, middleware, or other tools to enable reliable data exchange across platforms
Experience using source control tools (e.g., Git) and CI/CD pipelines to manage code changes and enable automated, reliable deployments
Experience writing and optimizing SQL queries and designing relational database structures to ensure efficient, scalable, and reliable data management
Experience developing in large, enterprise-wide environments supporting multiple applications, managing dependencies and coordinating changes to ensure system stability and performance
Experience creating, parsing, and managing data using formats such as JSON, XML, and HTML to support integration and application functionality
Experience building, consuming, and testing APIs (REST/SOAP) using tools such as Postman to support reliable system integration and data exchange

Nice To Haves

Experience serving as the subject matter expert on Salesforce declarative architecture, spearheading the design of enterprise-level automated workflows and Flow-based solutions
Performing data integrations to import and export data across systems using various tools and methodologies, ensuring data accuracy, integrity, and reliability
Designing, developing, and enhancing Salesforce solutions using Apex and Lightning Web Components (LWC) to deliver scalable functionality, maintain code quality, and support evolving business needs
Ability to write and optimize SOQL queries to efficiently retrieve and analyze Salesforce data, supporting reporting, integrations, and business decision-making
Managing the setup and ongoing administration of Salesforce org backups using OwnBackup, ensuring reliable data protection, backup integrity, and recovery readiness
Salesforce certification(s) preferred (e.g., Administrator, Platform Developer), or equivalent practical experience

Responsibilities

Design & Analyze Systems: Study system requirements, review existing setups, and create clear, detailed blueprints for integrating and upgrading systems.
Lead Tech Projects: Take charge of projects focused on building, integrating, and maintaining software applications.
Partner with Clients: Work directly with clients to discuss project progress, pitch proposals, and solve technical issues.
Build Smart Software: Design and develop seamless applications that solve current business problems and can scale for the future.
Oversee Testing: Decide how software should be tested and manage the creation and execution of thorough testing plans.
Optimize Performance: Create strategies to organize data efficiently and keep systems running fast and reliably.
Mentor Others: Train and provide technical guidance to junior team members.
Align Tech with Business Goals: Review system designs and requirements to make sure tech solutions perfectly support the company's business strategy.
Solve Complex Problems: Act as the resident expert to troubleshoot and solve tricky technical design and integration challenges.
Leads application development, integration upgrades, and maintenance projects
Trains and provides technical guidance to lower level staff
Conducts system analysis, reviews, and interprets system requirements, and develops detailed system design specifications for system integration and upgrades
Designs and develops well integrated applications that meet present and future business needs
Develops data structure and systems performance strategies
Consults with clients on project status, proposals, or technical issues
Determines testing methodologies and manages the development and implementation of comprehensive test plans
Provides expertise on the resolution and technical approach of complex technical design and system integration problems
Reviews systems requirements, design, and business processes to ensure the alignment with IT and business strategies