CRM Salesforce Associate

North Star Fertility Partners LLC•Washington, DC

12h•$70,000 - $75,000•Hybrid

About The Position

Northstar Fertility Partners is an industry leader in fertility services, specializing in surrogacy, egg donation, and family building through a constellation of expert-led companies. As a CRM Associate, you will support and optimize our customer relationship management (CRM) platforms, including Salesforce, SugarAI, and Insightly, while serving as a key resource for users across the organization. You will be responsible for system administration, user support, process improvements, and partnering with stakeholders to deliver effective business solutions.

Requirements

Salesforce Certified Platform Administrator (ADM-201) certification required.
1 to 3 years of experience as a Salesforce Administrator, CRM Administrator, Business Systems Analyst, or in a similar role.
At least 1 year of hands-on experience administering Salesforce or a comparable CRM platform.
Experience supporting users, managing system configurations, and handling user and license administration.
Experience gathering business requirements and translating them into system solutions.
Knowledge of data management, data governance, security administration, and change management processes.
Experience working with SaaS-based business applications and CRM ecosystems.
Strong problem-solving skills with the ability to diagnose issues, identify root causes, and implement effective solutions.
Excellent written and verbal communication skills with the ability to work effectively with stakeholders at all organizational levels.
Strong technical aptitude, including software administration, troubleshooting, system configuration, and platform enhancements.
Effective project management, organizational, and time management skills with the ability to manage multiple priorities simultaneously.
Self-motivated learner with a curiosity for technology and continuous improvement.
Ability to work independently and successfully in a remote work environment.

Nice To Haves

Salesforce Certified Advanced Administrator (Administrator II) certification.
Salesforce Certified Platform App Builder certification.
Familiarity with Agile Scrum methodologies and project delivery practices.
Experience supporting multiple CRM instances or business systems in a fast-paced environment.

Responsibilities

Manage all aspects of user and license administration, including user setup and deactivation, roles, profiles, permissions, and public groups.
Serve as the first point of contact for CRM support requests by triaging and resolving user issues and escalating complex cases to third-party support partners as needed.
Gather, validate, and document business requirements from users and stakeholders.
Configure and maintain Salesforce and other CRM platforms, including: Flows, Fields, Page layouts, Record types, Custom settings, Dashboards, Reports.
Support data management, data governance, security, and change management processes, including bulk data imports and exports.
Collaborate with third-party Salesforce development teams to implement enhancements and business solutions.
Test system enhancements and bug fixes, coordinate user acceptance testing (UAT), regression testing, and integration testing, and make adjustments as needed.
Develop and deliver user training and create supporting documentation and training materials.
Stay current with Salesforce releases, new features, best practices, and emerging capabilities.
Administer and support ancillary business applications such as PandaDoc, Omnito, Instabot, DocuSign, and other SaaS platforms.
Manage user accounts, licenses, permissions, and access controls across supported systems.
Triage and resolve user support requests.
Validate business requirements and identify system-based solutions.
Implement system configuration changes and collaborate with vendors to deliver enhancements and process improvements.
Partner with business stakeholders to identify opportunities for process improvement and operational efficiency.
Contribute to projects by coordinating tasks, managing priorities, and helping drive initiatives from planning through implementation.
Work independently in a remote environment while effectively collaborating with cross-functional teams.