CRM/Sales Business Analyst

Gregory Poole•Raleigh, NC

23h•Onsite

About The Position

The ERP Business Analyst II is responsible for independently supporting assigned business areas and ERP modules. Leads requirements gathering, solution design, testing, training, and operational support for defined functional domains. Serves as primary liaison between business users, IT, and ERP support teams for assigned processes.

Requirements

Bachelor's degree in computer science, information systems, business admin, or related field; or equivalent work experience.
3-5+ years of experience in business systems, ERP or operations experience.
Proficiency with MS Dynamics AX 2012/D365, MS Office (Word, Excel, PowerPoint).
Experience in ERP product management, release management, or business systems analysis for D365 Finance & Operations (or other D365 modules).
Experience working with external vendors/VARs and cross-functional delivery teams.
Strategic and systems thinking.
Process Improvement and CI mindset.
Change leadership mindset.
Experience working with PC or mainframe applications with intermediate to advanced skills.
Demonstrated experience in requirements definition, configuration, testing/UAT, and release support.
Strong analytical skills; ability to identify process gaps, design solutions, and quantify impact.
Excellent communication (written and verbal), facilitation, customer service, and stakeholder management skills.

Nice To Haves

Experience with test management, requirements tracking, and ticketing tools (e.g., Azure DevOps/Jira/ServiceNow) is beneficial.
Adult training/facilitation experience preferred.
Attended CI Leader training offered by GPEC CI Team (or commitment to complete within 12 months).

Responsibilities

Lead requirements gathering sessions for assigned functional areas.
Translate business needs into detailed functional specifications and user stories.
Conduct process mapping, workflow analysis, and gap assessments.
Identify inefficiencies and recommend process improvements.
Define functional requirements for system enhancements and changes.
Configure ERP modules within assigned functional scope.
Validate system design against business requirements.
Support integration, reporting, and data-related enhancements.
Collaborate with IT and vendors to implement system changes.
Ensure alignment between business processes and system configuration.
Develop test plans and detailed test scenarios.
Lead User Acceptance Testing (UAT) coordination and execution.
Validate system changes prior to production release.
Support release planning and post-implementation stabilization.
Document defects and ensure resolution through completion.
Serve as primary functional contact for assigned business units.
Investigate and resolve ERP-related issues and service requests.
Develop and deliver end-user training sessions.
Maintain process documentation, SOPs, and system guides.
Provide ongoing functional support and user guidance.
Identify opportunities for process optimization and automation.
Evaluate enhancement requests and provide recommendations.
Support ERP governance and standardization efforts.
Contribute functional expertise to cross-functional initiatives.
Promote adoption of ERP best practices within assigned area.