CRM Project Manager - US Remote

Motorola Solutions•Florida, US Offsite, SC

3d•$105,000 - $115,000•Remote

About The Position

Motorola Solutions is seeking a CRM Project Manager to lead the successful implementation, cutover, and hand-off of projects to support teams. This role may also involve supporting a Channel PM or acting as the prime PM. The position requires developing and managing master project plans, defining performance metrics, allocating staff, and leading multidisciplinary teams. The Project Manager will be responsible for understanding business implications, maintaining knowledge of internal workflows, and utilizing best practice project management methodologies. Key duties include serving as the primary point of contact for customers and internal staff, providing regular status updates, organizing meetings, and managing project budgets and financial objectives. The role also involves monitoring and executing change management plans according to sold contracts.

Requirements

High School diploma, Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required.
5+ years of experience in one of the following areas: CRM Project Management, Project Management or Program Management required.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements.

Nice To Haves

PMP Certification and/ or Certified Associate in Project Management (CAPM) preferred.
Experienced with Public Safety communications systems is considered an asset.
Skilled in using project scheduling applications like Microsoft Project, Smartsheets, or similar applications and building intricate master schedules.
Prioritize customer needs, satisfaction, and long-term success as the primary focus in all activities and strategies.
Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost.
Experienced with project risk assessment and risk mitigation strategies.
Must be a self-motivated team player able to work effectively with general guidance toward objectives.
Must have excellent interpersonal, presentation, and negotiation skills.
Must be able to think outside of the scope of responsibilities and take initiative.
Must be able to work collaboratively with regional and territorial management.
Must be able to effectively communicate with relevant peers and senior stakeholders.

Responsibilities

Is accountable for the successful implementation, cutover, and hand-off to Support
May act as a support PM to a Channel PM or maybe as the prime PM for the project
Develops, manages, and implements the master project plan using automated project management tools, processes, and procedures.
Defines and measures the performance relating to achieving specific goals.
Allocates project staff with required competencies to meet project objectives.
Leads a multidisciplinary project team to achieve successful project completion.
Understands business implications on all projects.
Acquires and maintains a high level of understanding of relevant internal organizational workflows and practices.
Utilizes best practice project management methodologies to ensure maximum project effectiveness.
Serves as the primary point of contact for customers, subcontractors, and internal staff for the project.
Establishes and maintains contact with customers and channel partners as relates to their specific projects.
Provides regular status updates.
Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines.
Interfaces with customers and related project managers and channels.
Leads scheduling status reviews with team members to track current status against planned progress.
Provides ongoing assessment and mitigation plans of the risks associated with a project.
Alerts management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues.
Initiates, generates and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash).
Analyzes project costs and leads cost status reviews with other team members and management to track current status against planned progress.
Ensures designated standards and processes are followed for assigned projects.
Responsible for monitoring & executing the change management plan per sold contracts.