CRM Platform Tech lead

Collectors•Jersey City, NJ

8d•$165,000 - $250,000•Hybrid

About The Position

Collectors is seeking a CRM Platform Tech Lead to own the technical strategy, architecture, development, and roadmap for their Salesforce instance. This role is a blend of business strategy and technical execution, involving leadership of consultants and developers, close collaboration with business stakeholders, and ensuring Salesforce's scalable and well-architected evolution aligned with company priorities. The position reports to the Director of Enterprise Systems and is based in Santa Ana, CA or Jersey City, NJ. Onsite or Hybrid candidates are preferred, but remote candidates will be considered with travel to the office required every 1-2 months. The company is transforming the collecting experience with technology, democratizing technology, and promoting innovation, collaboration, and continuous learning.

Requirements

10+ years of experience working with Customer Experience stack including Salesforce, with hands-on development/configuration experience.
At least 2+ years in a people-management or team-lead capacity.
Proven track record leading Salesforce development projects end-to-end, from requirements through deployment.
Expert-level proficiency in CRM development languages and frameworks (e.g., Apex, LWC, SOQL, REST/SOAP APIs, and complex declarative automation).
Experience managing a team of developers or consultants, including reviewing technical work and holding a team accountable to delivery standards.
Strong grasp of Salesforce architecture, data model, and integration patterns.
Demonstrated ability to build and communicate a technology roadmap that ties directly to business priorities.
Comfortable pushing back on stakeholders and driving toward the right technical decision.
Excellent communication and collaboration skills, with the ability to move fluidly between technical detail and business-level conversations.
Experience managing executive-level stakeholders and guiding leaders toward alignment.

Nice To Haves

Salesforce certifications (Administrator, Platform App Builder, or Developer) strongly preferred.
Experience managing external consultants or implementation partners is a plus.
Focus on the multi-year, cross-platform roadmap beside the current needs, turning complex business requirements into elegant, scalable solutions and getting them across the finish line.

Responsibilities

Serve as the technical owner of the Salesforce instance, including architecture, configuration, customizations, integrations, and data model, ensuring scalability, performance, and sound technical foundations.
Lead Salesforce development initiatives from planning through delivery, setting technical direction and best practices for building, testing, and releasing work.
Manage a team of Salesforce consultants and developers, assigning work, reviewing solutions for quality and architectural soundness, and ensuring accountability for delivery timelines and standards.
Partner with business stakeholders to gather and evaluate requirements, then build and maintain a Salesforce roadmap aligned with company priorities, balancing quick wins with long-term platform health.
Act as the primary technical liaison to business partners, translating business needs into scoped, buildable solutions, and advocating for the right long-term technical decisions.
Establish and enforce standards for change management, release processes, and technical debt, holding the team and business stakeholders accountable to agreed-upon scope, timelines, and decisions.
Oversee relationships with external Salesforce implementation partners or consultants, managing scope, quality, and cost.
Work closely with adjacent enterprise systems teams (ERP, IT, Data) to ensure Salesforce integrations and data flows are consistent, reliable, and well-governed.
Enable AI products and integrations.