CRM Operations Coordinator

IntelliPro Group Inc. • New York, NY

1d • Hybrid

About The Position

Uber is seeking a sharp, organized, and proactive Operations Coordinator to serve as the "operational glue" for Teens Growth Bets campaigns. This role is a unique hybrid of hands-on execution and strategic scaling. You will be the bridge between manual workflows and future automation. We need a subject matter expert who can execute fiercely with a customer-first mentality, solving the complex technical and operational challenges inherent in launching new campaigns and growing our products among multiple teen subsegments. The candidate will interface with key partners such as Marketing, CRM, and Eats to execute campaigns. This is a hybrid role requiring T/W/Th in the office and M/F work from home.

Requirements

• At least 2–3 years of relevant experience in operations, logistics, or project coordination within a high-growth environment.
• A proven ability to use data to measure the success of ROI, refine targeting, and navigate technical ambiguity.
• A "no task too small" mentality with the ability to work independently and adapt to the rapid changes of the business.
• Demonstrated background in solving complex customer problems and navigating technical ambiguity.
• Great communication skills and the ability to interact professionally with high-performing Ops Managers, internal partners, and external vendors.
• An obsession with detail, particularly regarding CRM tools and creative assets.

Nice To Haves

• Experience acting as the "operational glue" between diverse departments like Marketing, CRM, and Product (Eats).
• The ability to translate complex manual workflows into clear functional requirements for future automation.
• High precision specifically regarding the management of CRM tools and creative assets to ensure a seamless customer experience.

Responsibilities

• Own the end-to-end execution of select CRM campaigns, including building, launching, and measuring targeted communications to drivers and riders.
• Manage the lifecycle of promotion campaigns, from initial request to ensuring precise targeting and clear terms for the end user.
• Monitor flow performance, pull results, estimate incrementality, and recommend scalability.
• Document operational best practices to help define functional requirements for further growth efforts.
• Coordinate with key partners such as Marketing, CRM, and Eats to execute campaigns.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees