CRM Manager

Maryland Connect • Patuxent Riding, MD

1d • $75,000 - $85,000

About The Position

Responsible for managing all aspects of a complex large technical project (or multiple small projects) from initiation to delivery. Ensures all targets are met on schedule and budget. Develops project charter, documents requirements, tracks deliverables and milestones, conducts user testing. DUTIES & RESPONSIBILITIES: Lead the continued implementation and optimization of Slate CRM for both undergraduate and graduate admissions. Build and manage complex workflows, rules, queries, forms, portals, and communication campaigns to enhance admissions processes and user experiences. Serve as the subject matter expert on Slate functionality and best practices. Collaborate with admissions stakeholders to translate business needs into functional CRM solutions. Support data integration efforts between Slate and PeopleSoft (SIS), ensuring data accuracy, consistency, and integrity. Develop and maintain user training materials and provide training sessions for internal stakeholders. Monitor system performance and identify areas for enhancement or automation. Stay informed on Slate updates and new features; assess relevance and plan for implementation. Work with institutional research and enrollment analytics teams to support reporting and data needs. Serve as liaison with Technolutions, attending Slate community events and participating in user groups. Troubleshoot system issues and manage resolution in coordination with DoIT and/or vendor support. Perform other duties as assigned

Requirements

• Experience with Slate implementation and end-to-end admissions lifecycle support.
• Slate-certified (technically or functionally), or strong engagement in the Slate community (e.g., attending Summit, regional user groups).
• Demonstrated experience building and managing workflows, rules, and custom fields in Slate.
• Strong data management and analytical skills.
• Excellent organizational, communication, and project management skills.
• Ability to work collaboratively across departments and with varying levels of technical expertise.
• Bachelor’s degree in information systems, Higher Education Administration, Business, or related field.
• Minimum of 3 years of experience in Slate CRM administration or management.

Nice To Haves

• Experience with API, SFTP, or other data integration protocols.
• Knowledge of data privacy regulations such as FERPA and best practices in handling student data.
• Prior experience in a higher education admissions or enrollment setting.
• Familiarity with PeopleSoft or other SIS systems, and experience with system integration projects.

Responsibilities

• Lead the continued implementation and optimization of Slate CRM for both undergraduate and graduate admissions.
• Build and manage complex workflows, rules, queries, forms, portals, and communication campaigns to enhance admissions processes and user experiences.
• Serve as the subject matter expert on Slate functionality and best practices.
• Collaborate with admissions stakeholders to translate business needs into functional CRM solutions.
• Support data integration efforts between Slate and PeopleSoft (SIS), ensuring data accuracy, consistency, and integrity.
• Develop and maintain user training materials and provide training sessions for internal stakeholders.
• Monitor system performance and identify areas for enhancement or automation.
• Stay informed on Slate updates and new features; assess relevance and plan for implementation.
• Work with institutional research and enrollment analytics teams to support reporting and data needs.
• Serve as liaison with Technolutions, attending Slate community events and participating in user groups.
• Troubleshoot system issues and manage resolution in coordination with DoIT and/or vendor support.
• Perform other duties as assigned

Benefits

• Benefits include medical, dental, prescription, long-term disability, accidental death and dismemberment insurance and life insurance; paid time for paid sick leave, annual leave, and personal leave; 12 paid holidays per year, tuition remission; employer-funded pension and supplemental retirement accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager