CRM & IC Manager

Sun Pharmaceutical Industries Ltd•Brampton, ON

1d•CA$100,000 - CA$122,000•Hybrid

About The Position

The successful candidate will work across the Canada Innovative Medicine (IM) and Generics (GRx) business to provide CRM oversight and IC plan development and implementation. Additionally, identify potential marketplace opportunities based on CRM analysis and salesforce structure and program developments. The candidate will work collaboratively with Brand Management and GRx business leaders and other cross functional members to synthesize findings into actionable insights is critical to this role. In addition, she/he will bring a comprehensive outside-in perspective to shape Brand and/or New Product strategies impacting field performance. The deliverables are to manage vendors, design, update and maintain and extract key data sets to enable metrics on performance, targets, field planning and events (CRM system). The candidate will develop systematic performance metrics reports/dashboards and verify IC payouts based on reward on performance planning.

Requirements

7+ years of experience in data analytics or related fields within the pharmaceutical industry is required
Proven ability to manage complex data projects across multiple stakeholders
Proficiency in Python and SQL/CRM systems
Strong understanding of data engineering, analytics lifecycle, governance, and reporting best practices
Strong communication, organizational, and stakeholder management skill
Superior analytical skills – high comfort in using tools (eg Excel) to analyze and visualize data via standard tools/charting methods; ability to effectively present and defend analyses
Project Management Excellence in facilitation, cross functional teams within a high matrix environment
Demonstrated ability to manage multiple projects simultaneously
Able to engage and interact effectively with leadership; understand show to read audience and customize approach accordingly
Deals well with ambiguity / intensity – operates well in a fast-paced environment driven by leadership requests and evolving needs of the franchise
Accountable: makes things happen; takes responsibility for execution; speaks up and voices opinion
Strong analytic skills, administrative and attention to detail
Strong interpersonal and communication skills
Proficiency in Microsoft office suite tools such as Excel, PowerPoint, and basic analytics platforms

Nice To Haves

Proficiency in the French language is an asset

Responsibilities

Drive comprehensive outside-in strategic perspective bringing value adding insights on patients, customers, competitors, payers and regulators. Strong focus on analytics and performance metrics.
Integrate research, intelligence, analytics and intuition to generate insights that enable fact based decision making
Lead cross-functional analytics initiatives from planning through delivery, ensuring alignment with business priorities. CRM system and IC planning.
Translate business needs into data-driven solutions across multiple domains
Collaborate with data engineering teams to design scalable data models and workflows
Partner with data scientists and analysts to drive insights, machine learning deployment, and automation use cases
Support data governance processes, including stewardship, lineage, and data quality frameworks
Establish standards for data documentation and governance across the data lifecycle- CRM and IC planning
Oversee development and maintenance of dashboards to deliver actionable insights to stakeholders
Metrics development for insights and actions- field performance
Report any adverse event received from customers for company products to the pharmacovigilance department / Drug Safety on the same day or within 1 business day