CRM Business Analyst

Primerica•Duluth, GA

1d•$80,000 - $95,000•Hybrid

About The Position

We are looking for a senior CRM/RMC Business Analyst who will be a key team member of an integrated agile Scrum product team that supports our digital representative experience to identify, document and implement product features, enhancements, and defect fixes as part of a fast-paced software development environment. This position will also be involved in research activities, data analysis and feature rollout activities such as communications, metrics and tracking, providing user support and identifying user experience improvement opportunities. This is a remote position open to candidates located in Metro Atlanta area. must be able to report onsite in the Duluth Georgia office on an as-needed basis.

Requirements

Bachelor's degree or equivalent experience preferred
2 years’ experience as a business analyst in a software development environment preferred
Identifies and defines business requirements by quickly understanding business and technical requirements based on the input and opinions from a diverse group of users, peers and managers
Ability to clearly communicate business methods, processes, requirements, and standards to multiple project stakeholders including development, QA, business, marketing, and legal
Strong written communication skills with ability to creatively design documentation that meets and/or exceeds the end-user’s expectations and the overall objective of the documentation
Creates and maintains user and business requirements by using agile stories and epics
Works closely with the QA team to identify and define test scenarios based on business requirements
Excellent written and oral communication skills
Solid personal organizational skills
Self-starter with track record of delivering quality work under tight deadlines
Strong business and design acumen to quickly understand business and user requirements
Ability to function well in a fast-paced, team-oriented environment
Ability to work independently with very little direction and/or supervision
QMF and SQL experience (preferred)
CRM or RMC experience preferred
Experience working in an agile Scrum process preferred
Agile software development methodologies
Demonstrated knowledge about key mobile platforms such as iOS and Android
Understanding of CRM or RMC systems preferred
Jira agile management
Confluence
Moderate to Advanced user of the Microsoft Office suite of products including Word, Excel, PowerPoint
Process flow applications such as Visio or Draw.io (preferred)

Responsibilities

Ability to autonomously elicit requirements during meetings and interviews from a diverse group of stakeholders and users that span multiple user groups and departments
Documents business requirements in a suitable format that communicates the specific functionality that will be developed for the product and obtain appropriate approvals
Creates user specifications and facilitates the production of web-based software tools and mobile apps including issue management and enhancements
Manage and maintain all requirements materials and traceability matrices
Articulate and communicate requirements to product team members including software engineers, testers, UI developers and UX designers
Works closely with the Product Owner to create and maintain product roadmaps, epics, user stories, use cases and other product documentation
Serve as a product subject matter expert for an integrated product team
Participates in user acceptance testing and testing of new system functionality
Provides user support, when applicable, to help resolve issues
Protects the Company’s authority to conduct business by complying with applicable legal and ethical standards