CRM and Analytics Product Manager (100% On-Site in Pelham, AL)

Gabriella White, LLC•Pelham, AL

49d•Onsite

About The Position

Are you passionate about turning data into actionable insights and driving the success of customer relationship systems? We are looking for a CRM and Analytics Product Manager to own our CRM administration and lead our business analytics initiatives. In this role, you will guide the vision and roadmap for our CRM platform, champion user adoption, and ensure seamless integrations across systems. You will also lead the way in building dashboards, reports, and advanced analytics that empower leaders to make informed decisions. This is a unique opportunity to combine technical expertise with business strategy, designing solutions, improving workflows, and unlocking insights that shape our future. If you are both a problem solver and a big-picture thinker who thrives in a fast-paced environment, we want to hear from you. Who We Are Gabriella White is home to our family of brands - Gabby, Summer Classics, and Wendy Jane. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the every day to the exceptional. We are united by our vision as well as our collective spirit, and our culture is shaped by our core values: Dedication - Enthusiasm - Synergy - Integrity - Goal-Oriented - Nimble, or simply put DESIGN. As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We're always looking for talented people to join our team and grow together.

Requirements

Bachelor's degree in Information Systems, Business Analytics, or 4+ years of related experience
Proven experience with CRM administration and development, including business process workflows, integrations, and system support
Strong technical knowledge of APIs, middleware (iPaaS), system integrations, and data management best practices
Proficiency in reporting and analytics tools (Power BI) and experience with data warehouses/lakes (Snowflake)
Skilled in gathering requirements, writing user stories, managing product backlogs, and leading projects
Strong analytical, problem-solving, and business analysis abilities; able to translate complex concepts into actionable insights
Excellent communication and interpersonal skills, with the ability to train users and work effectively across varying technical skill levels
Highly accurate, detail-oriented, and able to meet deadlines in a fast-paced environment
Proficiency in Microsoft Office Suite (including Excel)

Nice To Haves

CSS, HTML, or query writing a plus

Responsibilities

Partners with the business stakeholders/users to understand their needs and help the CRM become the valued solution by designing and developing business process work flows and solution.
Define CRM vision, strategy and roadmap in alignment with the business objectives working with CIO.
Drive users adoption of CRM through training, support, and change management initiatives.
Ensure CRM and related business systems support end-to-end business processes to deliver a seamless user experience by building integrations between the systems
Perform system monitoring, audits and health checks to ensure uptime, performance and compliance.
Stay current on the CRM platform updates and implement new features.
Promote best practices for CRM usage, governance and be the ambassador in driving the adoption across the organization.
Lead the collection, validation and analysis of data across ERP, CRM, POS, e-com, and other business systems.
Lead the development and maintenance of advanced dashboards, scorecards, and performance reports for the business by partnering with the business leaders.
Support advanced analytics implementation using Machine Learning and AI in the areas of forecasting, sales enablement, pipeline analysis, business process improvements, etc.
Ensure ongoing evolution of innovation and change in customer and business analytics systems.
Other duties as assigned.

Benefits

Comprehensive health, dental, and vision plans
401(k) with match after 12 months
Employee Assistance Program and Chaplain Services for emotional and mental well-being
Paid benefit time off, including sick, vacation, parental, and holidays
Generous discounts on our exceptional products

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