Staff Product Manager (CRM)
About The Position
Grubhub is seeking a technically fluent Staff Product Manager to lead the evolution of our Customer Data Platform (CDP) and Customer Relationship Management (CRM) systems. This role will be central in building the foundation that powers personalization across the diner journey—from segmentation and targeting to intelligent notification systems and real-time customer interactions. You will set the vision, strategy, and execution plan for how Grubhub uses data to deliver customized, end-to-end experiences for diners. Working closely with engineering, data science, design, and marketing, you will transform how we understand our customers and drive meaningful engagement that strengthens loyalty and growth.
Requirements
- 7+ years of relevant Product Management experience in digital platforms, ideally in data platforms, personalization, or CRM systems.
- Demonstrated ability to lead complex, cross-functional initiatives in large-scale consumer platforms (web and native apps).
- Strong data fluency, including comfort with SQL and analytics; proven track record of making data-driven decisions.
- Deep technical understanding of data infrastructure, real-time systems, and integrations across martech/CRM ecosystems.
- Experience with A/B testing frameworks, segmentation platforms, and notification systems.
- Proven ability to influence without authority, bringing alignment across executive stakeholders, engineers, and marketers.
- A track record of defining vision and delivering results in ambiguous, complex problem spaces.
- Excellent written and verbal communication skills; able to translate technical details into business impact.
- Ownership mentality and a passion for using data to transform the customer experience.
Responsibilities
- Shape the CDP and CRM strategy to unlock personalized and intelligent diner experiences across web, app, and omni-channel notifications.
- Define the segmentation engine of the future, building scalable and flexible architecture that supports advanced use cases across marketing, product, and operations.
- Lead the roadmap and execution for data-driven personalization, ensuring we can dynamically deliver relevant content, offers, and recommendations to diners.
- Partner cross-functionally with engineering, data science, design, and growth marketing to drive clarity on requirements and ensure successful implementation.
- Develop and evangelize data governance and best practices to ensure our CDP and CRM capabilities are trusted, reliable, and leveraged broadly across the organization.
- Translate complex, ambiguous problems into clear problem statements and execution paths, driving accountability for measurable business outcomes.
- Drive innovation in CRM experiences, including experimentation, AI-driven summaries, and real-time decisioning that bring Grubhub diners more value and convenience.
- Influence senior stakeholders, including VP- and C-level leaders, by clearly articulating trade-offs, risks, and opportunities.
Benefits
- We offer a competitive salary package including equity and 401K.
- Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
