CRM Admin Developer

CENTRAL BANCOMPANY, INC.•Jefferson City, MO

About The Position

This role involves coordinating user and license management, configuring Microsoft Dynamics CRM, and designing, developing, and maintaining the overall architecture of Microsoft Dynamics CRM-based applications. The position requires strong communication and analytical skills to understand system requirements, troubleshoot problems, and research new technologies. The CRM Admin Developer will also participate in productivity gain analysis, prepare system documentation, and work closely with the Quality Assurance team.

Requirements

Minimum of 2 years of Microsoft Dynamics CRM Administrator/Developer experience
Knowledge of Power Apps or ability to learn other programming languages supported by Microsoft Dynamics 365
Strong communication skills with the ability to communicate with both the business community and the technical community
Strong analytical skills, self-motivation, and attention to detail along with an aptitude to excel in technology transformation projects
Ability to work with external (vendor) customers
Understanding of general banking operation principles, programming logic/processes, Jira, Agile methodology and querying tools
Team oriented and possess a continuous improvement mindset
B.S. Computer Science or Information Technology (required)

Nice To Haves

Microsoft Dynamics 365 Certifications (preferred)

Responsibilities

Coordinate all aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions
Conduct Microsoft Dynamics CRM configuration changes, including Workflow, fields, page layouts, record types, custom settings, dashboards and reports
Communicate (verbal and written) with Microsoft Dynamics business users to understand system requirements and organizational processes
Communicate with the users to determine problems or design requirements
Design, develop and maintain the overall architecture of Microsoft Dynamics CRM based applications for internal users
Troubleshoot problems and provide solutions
Conduct ongoing research on latest Microsoft Dynamics CRM technologies
Participate in understanding the productivity gain utilizing Microsoft Dynamics CRM technology and calculate the return on investment.
Review and/or prepare system documentation in accordance to the Microsoft Dynamics CRM process
Assist in enforcement of project deadlines, schedules, and methodologies
Work closely with Quality Assurance team to review testing results or issues
Other duties as required.