CRM Admin & Developer (D365 CE)

Orbus Inc•Woodridge, IL

13d•$100,000 - $110,000•Onsite

About The Position

Orbus Visual Communications is seeking a CRM Admin & Developer with D365 CE expertise to join their team. This is a full-time, hands-on, impactful role responsible for the administration, analysis, customization/development, and user support of Microsoft's D365 CE/CRM. The position is based in Woodridge, IL. The role will collaborate with various departments including Sales, Customer Service, Graphics & Marketing to manage strategic and operational aspects of CRM, focusing on system administration, configuration, customization, and technical issue resolution.

Requirements

Bachelor’s degree in Computer science, Information Technology or a related field.
5+ years’ experience as an application lead & developer for Microsoft D365 CRM.
Good techno-functional knowledge.
Hands-on experience in Development/Support/Implementation projects
Demonstrated full-life cycle CRM implementation experience.
Strong knowledge of Power automate, Power Apps, & module driven apps with custom workflow development.
Experience with data migration and integration mappings.
Demonstrated experience with database query language (eg. MS SQL), and reporting / automation tools (Power BI, Power Automate).

Nice To Haves

Demonstrated experience with Integration platform as a service tool (iPaas) – Celigo or Jitterbit or Mulesoft or Boomi, a plus.

Responsibilities

Lead solution design, customization/development, configuration and testing for enhancements, automations and new functionality as it relates to Dynamics 365 CRM and other Microsoft ecosystem integrated applications (Azure, Power BI, Power Automate, Sharepoint, etc.).
Manage security roles, user permissions, system updates and workflows.
Build or modify model-driven apps, canvas apps, and Power Automate flows and Power Apps.
Integrate D365 CE with third party software’s or ERP’s using REST API’s, Azure functions, Web services and iPaaS solutions.
Ensure seamless integration, best-in-class performance, and efficient data flow across systems.
Handle solution deployments and environment migrations or promotions.
Translate business and technical requirements into an architectural blueprint to achieve business objectives and document all solution architecture design work.
Partner with third party developers to understand our customizations and own them.
Identify and implement improvements to enhance application functionality and user experience.
Assist the business with validating results through testing including integration and user acceptance testing.
Develop and maintain up-to-date design and technical documentation.
Responsible for troubleshooting and resolving level 1 and level 2 support in a timely manner via IT help-desk system.
Work with end users to provide best practices and tips on CRM usage including training, when required.
Design and generate reports that support better decision-making.