Critical Resolution Engineer- Organic

PerkinElmer

28d•Remote

About The Position

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job TitleCritical Resolution Engineer- Organic Location(s) US Remote - AL, US Remote - AL, US Remote - AR, US Remote - CT, US Remote - DC, US Remote - DE, US Remote - FL, US Remote - GA, US Remote - ID, US Remote - IL, US Remote - IN, US Remote - KS, US Remote - KY, US Remote - LA, US Remote - MA, US Remote - MD, US Remote - MI, US Remote - MS, US Remote - NC, US Remote - NJ, US Remote - NY, US Remote - NYC, US Remote - OH, US Remote - PA, US Remote - SC + 3 more} Job Description

Requirements

Aptitude for technical critical thinking, practical problem solving and attention to detail
Expertise in PerkinElmer products, hardware, and software across several product lines
Strong interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately in a classroom setting
Ability to create technical guides and written instructions for field engineers
Outstanding customer service skills complemented by an ability to listen to and interpret client requests
Excellent team player with a customer satisfaction focus
Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards
BA bachelor’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 10 years direct experience with repair of laboratory equipment OR High School Diploma plus 15+ years direct experience with repair of laboratory equipment
This role requires up to 50% travel, to support escalations, new-hire development, key account stability, and complex installations. Travel will vary by month depending on business needs and will be focused on high-impact work rather than routine service calls.
Expertise in PerkinElmer Organic products, including hardware and software.
Certification on relevant laboratory equipment
Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
Valid driver’s license and safe motor vehicle operation
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory
Job pace may be fast and job demands may be high
Must be able to remain in a stationary position more than 25% of the time
Ability to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
Frequently operating on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds)
Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste
Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment

Responsibilities

Complex issue resolution Serve as the go-to expert for difficult or high-impact repairs across regional teams, with reduced expectations for routine work
Support the field through remote guidance or on-site assistance when needed, with shadowing by local CSE to build skillset
Partner with Tech Services to close escalations quickly and effectively
Teaching & coaching Deliver in person training to new CSEs to help them build competence in key maintenance events and basic repairs
Develop and deliver in person refresher & advanced training for experienced CSEs looking to further build skillset
Provide input to technical services team on training course content & format to accelerate skill development
Provide on-the-job training to new CSEs or CSEs learning a new product line
Identify skill gaps and work with area managers to track progress of new and developing CSEs, including certifying CSE product line readiness
Service Excellence Work with technical services & area managers to reduce repeat visits and increase first-time fix performance across the region
Identify repeat issues & escalate to quality and technical services to investigate
Provide input on product performance issues and preventive support recommendations in collaboration with technical services (SDB’s, improved PM checklists, product gaps & issues, design for service)
Partner with regional leaders to optimize service performance at key accounts