Critical Operations Technician II

STACK Infrastructure•Hillsboro, OR

9d•Onsite

About The Position

STACK is looking for a Critical Operations Technician (COT) to support a local data center campus. As a member of STACK’s Critical Operations team, the Critical Operations Technician must possess strong knowledge in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The COT will also be focused on the execution of programs related to Safety, Team, Availability, Communication, and Knowledge. The COT will be responsible for day-to-day operations of the data center.

Requirements

High school diploma or equivalent
Minimum of 3–5 years’ experience in a data center or other related mission-critical operations role
Experience working with Microsoft Office applications and other database housing software
Ability to handle multiple tasks and perform well in stressful situations
Strong understanding of electrical and mechanical systems used in a data center environment (UPS, Transformers, PDUs, RPPs, Chillers, CRAH, CRAC, STS, ATS, Pre-action systems)
Strong knowledge of NFPA70e, NFPA72, NFPA25, and fire life safety compliance standards
Familiarity and experience in data center trending and analysis, with the ability to rapidly learn and use PC-based site monitoring systems
Occasionally required to stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods of time
Must be able to lift and/or move up to 25 pounds
Willingness to work outside normal business hours, including weekends, late nights, holidays, and on-call support
Comfortable working in a high-stress, fast-paced environment with shifting priorities
Must be eligible to work in the United States
Must pass a comprehensive background screening

Nice To Haves

United States Navy Nuclear Engineering
Bachelor’s Degree or equivalent work experience

Responsibilities

Implement and follow the standardized culture of always working safely across all STACK data centers
Operate, monitor, maintain, and respond to abnormal conditions in facility systems (Electrical, Mechanical, Building Monitoring, and Control)
Track and trend operational characteristics
Provide feedback to management on the effectiveness of existing standards and processes
Work with the Critical Operations Manager to complete an aggressive preventive and predictive maintenance schedule
Assist with the database management of maintenance discrepancies and work with site management to resolve site issues based on priorities
Ensure data center operates at maximum operational efficiency, including analyzing operating conditions, recommending new technologies, and improving overall efficiency
Manage systems to avoid unplanned, customer-impacting outages
Follow direction regarding the data floor and back-of-house mechanical loading capacity to ensure cooling system efficiency
Coordinate and oversee power installations and upgrades
Navigate and utilize a CMMS system
Use developed procedures to solve problems
Assist in asset and consumable inventory management
Track and properly label all equipment per established procedures
Provide day-to-day exceptional customer service and support
Incident escalation, response, and follow-up report writing
Maintain and complete regular facility and security tours documenting and responding to issues
Provide applied mechanical and integrated control expertise for the entire data center
Serve in a technical writing capacity for the derivation of procedures for preventative or corrective maintenance activities
May be required to take on on-call duties outside of normal working hours
Other duties as required by STACK (job duties, roles, and responsibilities are subject to change over time)