Critical Operations Manager

Stack Infrastructure•Hillsboro, OR

49d

About The Position

STACK is looking for a Critical Operations Manager (COM) to support a local data center campus. As a leader in STACK's Critical Operations team, the ACOM must possess an expert level of knowledge and will be responsible for assisting the Critical Operations Manager in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The ACOM will also be focused on the implementation of programs related to Safety, Team, Availability, Communication, and Knowledge. The Assistant Critical Operations Manager will report to the Critical Operations Manager. Key areas of responsibility include, but are not limited to: Lead and implement a standardized culture of always working safely across all STACK data centers. Datacenter subject matter expert for electrical, mechanical, fire life safety, and other data center systems. Operate, monitor, maintain, and respond to abnormal conditions within the facility. Implementing site-level efficiency projects and maintaining overall site design PUE. Ensure STACK preventative and predictive maintenance program is executed. Training and mentoring of junior staff. Manage vendor relationships and service contracts. Assist in managing vendor procurement and billing process. Site budgeting and forecasting both CapEx and OpEx. Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc. Expert technical review of procedures Expert technical review of company standards and policies Manage site audits both internal and external Adherence to compliance standards Manage systems to avoid unplanned, customer-impacting outages Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency Navigate and utilize CMS, EPMS, and BMS systems. Provide day-to-day exceptional customer service and support. On-call availability may be required to respond to emergency situations at the data center Taking on other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time.

Requirements

High school diploma or equivalent
Minimum of 4-5 years' experience in a data center or other related mission critical operations role.
Knowledge of data center (hyper scale, enterprise, and colocation), and telecommunications industries.
Experience working with various Microsoft office applications and other database housing software
3-5 years' experience in administering and managing facility preventative maintenance programs.
3-5 years' experience in vendor and project management
Ability to handle a multitude of tasks and work well in stressful situations.
Expert understanding of the electrical and mechanical systems used in a data center environment. These include, but not limited to: UPS, Transformers, PDU's, RPP's, Chillers, CRAH, CRAC, STS, ATS, and Pre-action systems
Expert knowledge of NFPA70e, NFPA72, NFPA25, and compliance issues as well as building codes in regard to fire life safety.
Expert knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC based site monitoring systems.
Proficient in data center commissioning standards
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods of time
Must be able to lift and/or move up to 25 pounds.
Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
Must be comfortable working in a high stress, fast paced environment with shifting priorities
Must be eligible to work in the United States
Must pass comprehensive background screening

Responsibilities

Lead and implement a standardized culture of always working safely across all STACK data centers.
Datacenter subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
Operate, monitor, maintain, and respond to abnormal conditions within the facility.
Implementing site-level efficiency projects and maintaining overall site design PUE.
Ensure STACK preventative and predictive maintenance program is executed.
Training and mentoring of junior staff.
Manage vendor relationships and service contracts.
Assist in managing vendor procurement and billing process.
Site budgeting and forecasting both CapEx and OpEx.
Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
Expert technical review of procedures
Expert technical review of company standards and policies
Manage site audits both internal and external
Adherence to compliance standards
Manage systems to avoid unplanned, customer-impacting outages
Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
Navigate and utilize CMS, EPMS, and BMS systems.
Provide day-to-day exceptional customer service and support.
On-call availability may be required to respond to emergency situations at the data center
Taking on other duties as required by STACK. Job duties, roles, and responsibilities are subject to change over time.