Critical Operations Associate

Quality Technology Services•New Albany, OH

About The Position

The Critical Operations Associate is responsible for monitoring operations and conducting routine and ongoing assessment of the building systems, operations, and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, assisting with customer equipment installs, providing support on low and medium priority tickets within the ticketing system, escalating alerts and/or customer requests to senior technicians for resolution, and completing other tasks as assigned. This role requires shift work hours to support a 24x7x365 data center environment. To be eligible for a position as Critical Operations Associate , the candidate must agree to successfully complete all career pathing qualifications for the Critical Operation Associate and COT I within two years of their start date. RESPONSIBILITIES, other duties may be assigned. Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems. Assist with preventive and/or corrective maintenance on mechanical and electrical equipment. Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts. Performs routine tours of the facility to ensure all equipment is operation as designed Monitors critical and non-critical system equipment and components to ensure safe and compliant operation. Responds as required to building emergencies and customer requests. Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.

Requirements

High school diploma, Technical college degree, or equivalent professional experience
One or more years of technical training, military training, or equivalent professional work experience
Proficiency with MS Office Suite
Customer focus with strong written, verbal and interpersonal skills, and the ability to interface with all levels within the organization
Ability to function in a team environment.
Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.
The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.
Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.
The ability to acquire and apply job-related knowledge within set guidelines and expectations.
Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting.
Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

Nice To Haves

Basic understanding of electrical, mechanical, and/or network infrastructure concepts and theory
One or more years of work experience in a mission-critical or similar environment

Responsibilities

Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
Assist with preventive and/or corrective maintenance on mechanical and electrical equipment.
Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
Performs routine tours of the facility to ensure all equipment is operation as designed
Monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
Responds as required to building emergencies and customer requests.
Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.