Critical Operations Manager

Quality Technology Services-posted 2 days ago

Full-time • Manager

Onsite • Richmond, VA

1,001-5,000 employees

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The Manager, Critical Operations is responsible for the Data Center facility technical strategy, continuous improvement, and development support. This role will support the electrical, mechanical, FLS (Fire, Life, Safety), and DCIM (Data Center Infrastructure management) platforms, and building and housekeeping items from a site operations standpoint. This role will collaborate with the Engineering Manager on technical operations and daily facility needs. This role will own the strategic projects and continuous improvement site items. This leader should have experience with mechanical and electrical data center infrastructure, codes, regulations, required and applied safety standards and practices, as well as data center remote hands and customer support. This role will oversee the teams who perform preventative and corrective maintenance on critical mechanical and electrical equipment. This role will suggest, plan, and implement measures that increase the energy efficiency of the facility. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

Maintain, establish, and implement facility policies, procedures and organizational structure within the boundaries established by senior management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws.
Develop and maintain efficient maintenance matrixed operations utilizing maintenance governance, standards utilizing in-house staffing and vendor support to provide 100% up-time of all mechanical, electrical, life safety, monitoring, and control systems. This includes, but is not limited to, developing, and coordinating maintenance agreements, maintenance procedures, testing procedures, inspections, reporting, and accounting practices.
Development of emergency response planning, response management and reporting of incident and emergency situations for all mechanical, electrical, associated controls and plumbing systems.
Develop, direct, and monitor short-term and long-range business plans consistent with overall profit and growth objectives of the company that establishes operations standards for cost control, waste reduction, quality, safety, and an environmentally friendly community partner.
Manage and oversee the execution of building and site cleanliness and preservation operations.
Development and management of an effective operating and capital budget.
Oversee operations budget to ensure compliance with organizational expenditure requirements.
Partner with Development, Sales, Implementation, and Solutions Engineers to deploy and maintain customer environments.
Conduct Sales and Customer tours and audits.
Ensure the pro-active delivery of corporate services support, power services, COT (Critical Operations Technicians) headcount projections, planning, budgeting, capital projects, maintenance, and business continuity/disaster recovery.
Help negotiate improvement project contracts as needed on leased and owned real estate.
Confer with professional operations staff subject matter experts (SME’s) to find resolution to operational problems, develop and authorize operational procedures and approve all major estimates.
Utilize comparative evaluations between mechanical, electrical, and controls systems performance and key performance indicators to monitor the effectiveness of operational programs through benchmarking and the utilization of best practices.
Ensure facilities’ mechanical, electrical, controls, monitoring, and fire-life safety systems compliance with all governmental regulatory operating guidelines.
Obtain and keep current all necessary licenses, permits and certifications as required.
Supervise, train, develop and coach employees. Works with direct reports to establish performance goals, monitors progress, and advises on ways to enhance their professional development and success.
Facilitate Data Center space and cable plant design, implementation, and maintenance.
Ensure teams performing equipment installs, managing tickets, communicating, completing tasks pertaining to computer hardware and/or software, and all incidents are resolved in a timely manner.

Five or more years workplace or professional equivalent experience.
Five or more years people leadership experience.
Exceptional customer service
Ability to analyze the operation of various systems, determine the cause of any problems or malfunctions and take corrective action as required.
Ability to manage complex situations during off management hours - single point of contact.
Strong written, verbal, and interpersonal skills
Ability to effectively lead a team environment.
The ability to acquire and apply job-related knowledge within set guidelines and expectations.
Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting.
Lifting requirements may range from 10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

Seven or more years data center environment or professional equivalent experience.
Five or more years people leadership experience in a data center environment.
Bachelor or Master degree in Business, Engineering, Architecture, Military Schooling, or professional equivalent experience

medical, dental, vision, life, and disability insurance
401(k) retirement plan
ﬂexible spending and HSA accounts
paid holidays
paid time off
paid volunteer days
employee assistance program
tuition assistance
parental leave
military leave assistance
QTS scholarship for dependents
wellness program
This role may be bonus and equity eligible.

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