Critical Operations Associate
About The Position
The Critical Operations Associate is responsible for monitoring operations and conducting routine and ongoing assessment of the building systems, operations, and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, assisting with customer equipment installs, providing support on low and medium priority tickets within the ticketing system, escalating alerts and/or customer requests to senior technicians for resolution, and completing other tasks as assigned. This role requires shift work hours to support a 24x7x365 data center environment. To be eligible for a position as Critical Operations Associate , the candidate must agree to successfully complete all career pathing qualifications for the Critical Operation Associate and COT I within two years of their start date.
Requirements
- High school diploma, Technical college degree, or equivalent professional experience
- One or more years of technical training, military training, or equivalent professional work experience
- Proficiency with MS Office Suite
Nice To Haves
- Basic understanding of electrical, mechanical, and/or network infrastructure concepts and theory
- One or more years of work experience in a mission-critical or similar environment
Responsibilities
- Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
- Assist with preventive and/or corrective maintenance on mechanical and electrical equipment.
- Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
- Performs routine tours of the facility to ensure all equipment is operation as designed
- Monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
- Responds as required to building emergencies and customer requests.
- Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
- other duties may be assigned
Benefits
- medical, dental, vision, life, and disability insurance
- 401(k) retirement plan
- flexible spending and HSA accounts
- paid holidays
- paid time off
- paid volunteer days
- employee assistance program
- tuition assistance
- parental leave
- military leave assistance
- QTS scholarship for dependents
- wellness program
- other company benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
