Critical Operations Engineer I - Night Shift (NY2) (1914)

CoreSite•Secaucus, NJ

21h•Onsite

About The Position

The Critical Operations Engineer I assists in the operational integrity, security, and regulatory compliance of the data center. This role requires a strong knowledge of telecommunications, mechanical, electrical, and life safety systems, as well as data center operating procedures. The position is for the Night Shift, 11:00 pm - 7:30 am, Sunday - Thursday. The engineer will be responsible for the day-to-day operations of the data center, including facilities and telecommunication infrastructure. Responsibilities are wide-ranging and multi-disciplinary, covering mechanical systems (chilled water, HVAC, central plant), electrical systems (power distribution from utility/generator through UPS to customer load), fire life safety systems (sprinkler systems and detection devices), and telecommunications (cross-connects, cabling infrastructure, remote hands, customer cage/cabinet build-outs). Duties include customer infrastructure build-outs, cable termination and testing, maintenance, monitoring, and responding to system anomalies. The role involves managing systems to prevent outages, utilizing a CMMS system, providing customer service, conducting facility tours, assisting with database management, and ensuring cooling system efficiency. Specific tasks include trouble ticket and remote hands management, circuit path creation/verification, power installation coordination, work order completion, infrastructure projects, cage/cabinet build-outs, rack and stack, and inventory management. The engineer will also be responsible for incident escalation, response, report writing, and managing building service requests. This role requires adherence to CoreSite's Principles of Operational Excellence and providing applied mechanical and integrated control expertise.

Requirements

Firm and proven understanding of the electrical and mechanical systems used in a data center environment.
Firm and proven understanding of fiber optics / cabling infrastructure and industry best practices.
Firm and proven understanding of Proficient knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
Proficient knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
Proficient and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
Minimum of 2 years experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water Systems, Large Centrifugal Chillers, Cooling Towers, Heat Exchangers, Water Treatment Systems, VFD’s and Pumps, HVAC equipment, CRAC/CRAH’s, Humidification Systems, BMS and PLC Controls, Emergency Standby Diesel Generator Systems, Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution, Static UPS Systems, Double Interlock Pre-Action Systems, Communications cabling, Cabling infrastructure, Network infrastructure and hardware.
Experience laying out, pulling, dressing, and terminating fiber and copper communications cabling.
Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling.
Proven leadership skills.
Excellent communication skills, both written and oral.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project).
Ability to communicate effectively with customers and internal staff.
Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.
Ability to learn quickly and address issues as they arise during normal working hours or after hours.
Ability to operate in and promote a rigorous process-driven team environment.
Ability to logically analyze and solve problems.
Ability to effectively multi-task multiple projects.
Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.).
Ability to operate electrical tools such as a multi-meter or infrared camera.
High School Diploma or greater.
2-5 years of experience in the data center industry.
Must be able to pass an extensive background check, including criminal history, personal references, employment and education verification, and Department of Motor Vehicle and credit check.

Responsibilities

Operate, monitor, maintain, and respond to abnormal conditions in facilities systems, including Electrical, Mechanical, Communications, Building Monitoring and Control.
Track and trend operational characteristics and provide feedback on standards and processes.
Work with contractors and consultants for system expansions, corrections, and upgrades.
Assist senior technicians in tracking and completing preventive and predictive maintenance schedules.
Ensure maximum operational efficiency of the data center, including analyzing conditions, recommending new technologies, and improving efficiency and cost reduction.
Manage systems to avoid unplanned, customer-impacting outages.
Navigate and utilize a CMMS system.
Provide day-to-day exceptional customer service and support.
Maintain and complete regular facility and security tours, documenting and responding to issues.
Assist with database management of maintenance discrepancies and work to resolve site issues based on priorities.
Follow direction from management regarding data floor and back of house mechanical loading capacity to ensure cooling system efficiency.
Manage trouble tickets and remote hands requests.
Perform fiber and copper cabling terminations.
Create and verify circuit paths.
Coordinate and oversee power installations and upgrades.
Complete work orders and infrastructure projects (Internal/Customer).
Perform cage and cabinet build-outs, overhead installations, and rack and stack.
Use developed procedures to solve problems.
Assist in asset and consumable inventory management.
Track and properly label all equipment per established procedures.
Manage incident escalation, response, and follow-up report writing.
Manage building service requests through resolution.
Perform and complete work orders and customer service tickets in a timely manner.
Serve in a technical writing capacity for the derivation of procedures for preventative or corrective maintenance activities.
Adhere to and promote CoreSite’s Principles of Operational Excellence.
Provide applied mechanical and integrated control expertise for the entire data center.

Benefits

First-day medical insurance through Cigna with generous premium cost coverage
Dental insurance through Delta Dental
Vision insurance through VSP
Telemedicine through MDLive for Cigna
Healthcare and dependent care flexible spending account (FSA) plans
Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
Discretionary annual bonus and equity incentive plan
Employee stock purchase plan (ESPP) with a 15% discount
16 days of paid time off (PTO)
11 paid company holidays and additional floating holidays
Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave
Free parking or a company contribution toward a public transit pass
Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
Technology Stipend: $100 monthly stipend.
Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
Financial Management: Access to financial coaching, digital tools and services to manage and pay student loan debt quicker
Pet Insurance: Keep your furry friends healthy and happy
Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care.
Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
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LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos