Critical Home Repair Manager

Knoxville Habitat for Humanity•Knoxville, TN

8d•Onsite

About The Position

Knoxville Habitat for Humanity is looking for a Critical Home Repair Program Manager. This role works independently to oversee the rehabilitation of homes for income-qualified seniors, veterans, and disabled homeowners across Knox County. The CHR manager handles all homeowner pre-qualifications, schedules contractors, closes out each project, and coordinates with community partners.

Requirements

Bachelor’s degree from an accredited college or university in a social science related area, including, but not limited to, Sociology, Social Work, or Psychology and/or equivalent practical experience working in affordable housing serving vulnerable communities
Knowledge and experience working with diverse populations with sensitivity to culture, race, gender, age, ability, ethnicity, and socio-economic status
Proficient knowledge of Microsoft Office and Adobe Acrobat
Excellent written and verbal skills to communicate across departments and with a variety of stakeholders
Ability to work independently to consistently meet grant deadlines and program goals
Priority for building and maintaining positive working relationships with staff, contractors, funders, and homeowners
Strong interpersonal skills and comfort with visiting homeowner residences to offer clear, patient, and respectful assistance with program application
Ability to manage detailed information, homeowner files, and maintain confidentiality
Valid Driver’s license and reliable transportation
Regular, predictable attendance

Nice To Haves

Strong ability to remain adaptable and resourceful with the willingness to wear multiple hats as the program evolves
Proven experience working on affordable housing initiatives
Ability to creatively solve problems by responding instead of reacting
Passion for community development and for aiding underserved communities
Familiar with some sort of construction or repair processes idea, but training can be provided

Responsibilities

Facilitate the intake process by receiving and processing repair applications from homeowners ensuring that data entry is accurate and all required paperwork is completed for grant requirements.
Engage with homeowners by phone and in person to clarify qualifying information, address inquiries, and schedule home visits for assessment, consultation, and inspections.
Manage multiple repair projects simultaneously, maintain subcontractor correspondence, and nurture community partnerships to ensure efficient and timely completion of repair projects.
Conduct in-home assessments to evaluate repair needs, discuss project scopes, qualify homeowners, and establish timelines that align with both the homeowner and contractors.
Oversee the implementation of the CHR Program ensuring that supporting documentation and project timelines meet the current grant requirements.
Maintain all homeowner documents and protect confidentiality of records.
Track incoming program referrals captured through email, phone, and community partners.
Prepare monthly, quarterly, and yearly reports to grantors and KHFH Board Members tracking the success of the CHR program.
Stay up-to-date on Fair Housing, HUD Guidelines, Knox Co. affordable housing resources, Funder updates, and issues pertaining to seniors “aging in place”.
Seek opportunities to grow by attending in-state and out-of-state training courses and conferences to better develop this role.
Cross collaboration, consensus building in department decision making, agency and community participation, Family Services committee participation.
Become familiar with HELOC and other small loan products, work with community partners offering these products to refer suited applicants, be familiar with other repair services in the community for referral and collaboration purposes.
Possible role growth to administer follow up surveys.