Critical Harms Investigations & Incident Management Junior Specialist

Roblox • San Mateo, CA

8d • Hybrid

About The Position

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
Roblox’s Safety Operations team is dedicated to protecting our users from individuals who want to harm others. The Critical Harms Intelligence, Investigations, and Operations (CHIIOPS) team applies subject matter expertise to our highest-level risks, and works with cross-functional partners to identify and mitigate these actors. As part of our commitment to safety, we are looking for a specialist with an investigator’s mindset, skills, and curiosity to investigate and respond to some of our highest-risk escalations. You will work with teams and leaders across the company to quickly and professionally respond to urgent requests for support, and balance competing priorities to get the job done. You will share findings with intel analysts to support behavioral analysis development to help identify risks across the platform. You will report to the Critical Harms, Intelligence, Investigations, and Operations Manager.
Please Note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s content moderation practices.

Requirements

• A Bachelor's Degree is required, or, in lieu of a degree, a minimum of 1 year of relevant experience in investigations, incident management, and/or policy enforcement on a social platform.
• Experience managing high-pressure, sensitive, and complex investigations with moderate to high levels of supervision.
• Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners.
• Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding.
• Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Familiarity with online safety issues to include exposure to high-severity risk content is preferred.

Responsibilities

• Support, then lead, rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms.
• Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents.
• Act as the primary point of contact for relevant parties across the company, to include company leadership.
• Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner.
• Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company.
• Lead incident response by coordinating cross-functional stakeholders to ensure a unified and effective investigation and response.
• Draft and deliver real-time, high-stakes communications to leadership regarding incident status, impact assessment, and mitigation efforts.
• Develop, test, and maintain robust incident response playbooks and protocols for various critical harms scenarios.
• Support detailed post-mortem reviews (Root Cause Analysis) of investigations to identify areas for improvement in process, policy, or technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level